1 Reply Latest reply on Dec 13, 2016 7:11 AM by Akash Sharma

    Syncing CC to Lightroom mobile app

    hopskotch

      I have a CC subscription (LR, PS, Bridge). I have downloaded the Lightroom app for iphone, but it doesn't allow me to sync with my CC account so I can share photos across the devices, which is how it is supposed to work. Every time I sign in with my login information that I use for CC, the app tells me that syncing is disabled because my 30-day free trial had ended.  How do I get the LR mobile app to recognize that I already have a paid CC subscription when it keeps thinking it was just a free trial - even when I am using the correct login email for my paid subscription?

       

      Also, why is there no customer support that can be contacted? I'm baffled by the inability to actually contact this company.

       

      Amy