Stock won't load in Safari - just a white page

[fashionrisk1]

This seems to a be a common problem, but I'm not finding a solution that's working for me.  Here's what I've tried:

Confirmed UTF-8

Cleared the browser history

Deleted website data

Turned off extensions

Disabled plugins

Deselected Safari in the iCloud preferences
Confirmed local time settings are correct

Restarted the browser after all the above.

When I navigate to: https://stock.adobe.com/  the site loads as a white page - not text, no images, nothing but white.

Stock loads just fine in Firefox

Using:

Safari Version 10.0.1 (12602.2.14.0.7)

OS Sierra 10.12.1 (16B2555)

Any ideas?  Has anyone found a reliable solution for this problem?

Thanks!

[fashionrisk1 · Accepted solution]

I found a fix, which takes functionality away from the OS....but -

An update to OS Sierra was the ability to sync desktop and documents to document folders to iCloud Drive, I had this turned on.

When I turned it off (and restarted Safari), I was able to access the stock.adobe website and get more than a blank page.

[WendellaBee]

Hi Paul,

Thank you for this information. I will pass it on to the engineering team.

EBQ

[samhopes]

Hi EBQ,

I am also having this problem. I have used it on the same laptop before using safari but now I just get the white page when I try to view the images I've uploaded to try and sell. Also, whenever I search for anything on the website (no search terms get results, even basic ones such as "boat") I just get the page saying sorry nothing found!

[WendellaBee]

Hi Sam,

The Stock site was having some issues this morning that have been resolved, you should be able to search now. Regarding the white page, I'm sending you a P.M.

EBQ

[rebeccao8782774]

I also am having a problem getting the adobe stock page to load on my Mac in the browser, and on all of my CC apps.  I just get a blank white page.  I downloaded firefox and its working. I also disabled the ability to sync desktop and documents to document folders to iCloud Drive, restarted Safari and am still getting the blank page.  Please help give me some ideas on what to do next so i can search from my CC apps to find AStock photos.  Thank you

[WendellaBee]

Hi R.O.,

Thank you for contacting us. The engineering team hasn't been able to reproduce this issue and without further information from customers like yourself we cannot provide a lot of assistance until we can find the cause. Here are a couple of suggestions. Try disabling any browser plug-ins you might be running. Start by turning all off and see if the site behaves correctly. Then I would turn your plug-ins on and off individually to narrow down the culprit, if this is the cause. If this works and you can identify a plug-in causing the issue let us know. Also, some users have found that running the browser in private mode/incognito has been helpful in some cases.

We would really like to see this issue as it occurs and if you can spare a little time to show us, we would show you our appreciation. Please PM me if you have time to do this.

EBQ

[Bradtastic]

This is one of the errors that I get.

https://as.ftcdn.net/r/v1/js/216ff13b29038ea09587aab7ef34d80929a1e663/all_ssl.min.js

Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “as.ftcdn.net” which could put your information at risk.

[WendellaBee]

Hi BC,

We have found some workarounds to your white page issue on the Adobe Stock website. Please review: White page when visiting Adobe Stock for more information.

EBQ