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Cannot print with Lightroom

New Here ,
Dec 12, 2016 Dec 12, 2016

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SYMPTOM:

  • I am experiencing a problem trying to print from Lightroom. When I print from Lightroom nothing happens.

  • In Lightroom's Print Module, the dialogs are all fine and responsive...when I click the "print" or "print one" buttons, the printer Print Dialog box comes up as expected.

  • When I select print from the pop-up Print Dialog menu, Lightroom signals that it is "Preparing print job" (info appears in upper left activity area); but then NOTHING.  The printer does not launch.

  • I've assumed this was a Lightroom issue since I don't experience this trying to print from any other program.

OTHER INFOORMATION

  • This started after I updated the OS to Sierra.
  • Printer and printing workflow work fine from other programs (including photoshop)
  • Printer set-up dialog from within Lightroom sees the printer just fine (i.e. I can see updated ink status, etc.)
  • Lightroom 2015.8
  • Mac OS X 12.1.Sierra with Canon ip4900
  • MacMini

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2016 Dec 13, 2016

Hi Elainakaren,

Have you tried reinstalling the printer drivers after the mac Os update. If not then please remove the existing printer driver software,restart and reinstall it from the manufacture website.

Regards,

Mohit

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Adobe Employee ,
Dec 13, 2016 Dec 13, 2016

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Hi Elainakaren,

Have you tried reinstalling the printer drivers after the mac Os update. If not then please remove the existing printer driver software,restart and reinstall it from the manufacture website.

Regards,

Mohit

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