It seems you are missing lots of updates.: Adobe - Acrobat : For Windows
Is this happening if the user tries to extract only two pages? Try, install the pending updates and let us know if that makes any difference. Also, check with the user if he/she is facing this issue with a particular file or with every file?
Thank you for the response. We used the check for updates tool, but didn't think to try manually updating, will do that this afternoon.
In my testing I tried extracting 1, 2, 3, and all pages of about a 5 or 6 different documents. I have asked the user to report if they find a case where they CAN extract pages, but have not come across one so far.
I will let you know what comes of the updates.
Tariq & Jake,
I came across this issue as well, and it had to do with the page labels in the document being alphanumeric as opposed to simply numbers. That is, the sheets were labeled as A100, G020, etc, rather than 1,2,3... When I relabeled the document to have simple numeric instead of letters and numbers (alphanumeric) labeling, my issue was solved. If this could be a wish list item forwarded to the development teams, I'd appreciate it, thanks.