5 Replies Latest reply on May 25, 2018 1:51 PM by Sjassenmurphy

    Problems Extracting Pages - "Please Enter a Valid Page Range."

    JakeGilla Level 1

      Hello All,

       

      I have a user who recently lost the Extract Pages functionality in Adobe Acrobat Standard DC (Version 2015.006.30244).  Whenever the user attempts to use Extract Pages, Acrobat generates a windows that says "Please enter a valid page range".  This same error generates whether we select a single page, multiple pages, or every page.

       

      This error occurs across all PDFs that we've tested.  We have performed a repair of Adobe to try and resolve the issue to no success.  We have also performed the troubleshooting outlined in this thread Acrobat Pro V8.1.2 "Invalid Page Range" Error - Rotate Pages as the errors seemed similar (rotating also does not work).

       

      User has a PC running Windows 7 Professional, and this functionality was working as of about 2 weeks ago. Theory-crafting is that a recent Windows or Adobe update may have upset things.

       

      Any suggestions on further troubleshooting would be greatly appreciated.

       

      Thank you,