Problem Event Name: APPCRASH
Application Name: AfterFX.exe
Application Version: 126.96.36.199
Application Timestamp: 58259e6c
Fault Module Name: atio6axx.dll
Fault Module Version: 188.8.131.5279
Fault Module Timestamp: 4c96c2ea
Exception Code: c0000005
Exception Offset: 00000000000bad32
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2055
Additional Information 1: 050a
Additional Information 2: 050a897f5d712690b5199e7ddfc23178
Additional Information 3: 0339
Additional Information 4: 03398b5bd13ba00d0e3ec55236c6050d
have the same problem
What is your system's hardware? Do you have an AMD processor or Intel?
What OS do you have?
Can you open a project by going File>Open?
Windows 7 Pro
Intel core i7-4910MQ 2.90 Ghz.
I can open a document using File> Open Recent, any other way says that it is a unrecognized format.
Did you ever solve this issue?
No. I have just accepted that I will have to import the files for now. I have tried everything.
I followed the steps for the Run command, and it couldn't find any .aep files. which is weird. I tried to follow the steps for the Registry correction, but I'll admit I don't really understand the registry as well as I could and don't know where to start.
I followed the steps for the Run command, and it couldn't find any .aep files. which is weird.
do you mean set association could not find aep files?
I tried to follow the steps for the Registry correction, but I'll admit I don't really understand the registry as well as I could and don't know where to start.
definitely don't go there if you are not familiar the slightest with it. this is a big step
try this - add a new user in user accounts and see if login with this user and using Ae solves this issue. this is also a dramatic step because all your setting of your OS will be fresh.
OR - instead of both of these steps and especially if you are not sure what to do - try contacting support and solve this issue with a support agent via remote desktop and skype. Contact Customer Care I have done this a few times where CC software problems got the best of me
I'll have to contact customer care than. My computer is a work computer, and the permissions will not allow me to make a new login. Thanks for the pointers. I'll update if I can get it to work.
I & others occasionally have the same issue with Illustrator, double clicking image files. I don't usually double click AE projects to open them so I couldn't say if problem is the same. But the fix for Illustrator is to open task manager and look for multiple instances of Adobe processes running. End those processes and and it (illustrator) works again until it doesn't.
I too have accepted the workflow.
Whoever's steering Adobe is like an incompetent sea captain. Navigating at sea if your just a hair's width fraction off course but continue on anyway without correcting, eventually you will wind up thousands of miles off course. Adobe continues on without correcting and is headed for disaster.
BTW, it makes no sense to me why you have to re-set-up all you compositions. For one thing the open compositions (tabs) get saves with the project file. And secondly whether you double click the .aep file or open it from the AE file menu should have no effect on the state of the project when it opens.
I'm just sayin'