I've bought the upgrade package for our Adobe InDesign CS5 to update at CS6 version.
When I try to install the upgrade, I receive an error about that say the old serial number is not for the correct product.
Here the screenshot of the error:
I've tried to select all the product list in the box (using my CS5 WIN serial number) but whit the same result.
Our CS5 InDesign license detail are: "InDesign CS5 7.0 WIN AOO License IE (65062033)" "TLP Licensing Program"
So, what is the problem?
AFAIK, you cannot upgrade a TLP product to an individual license. In any event, you'll need to contact Adobe directly as nobody in the forums can help with serial number issues.