1 Reply Latest reply on Dec 14, 2016 9:32 AM by BobLevine

    Upgrade fron InDesign CS5 to InDesign CS6

    matteod60754638

      Hello,

      I've bought the upgrade package for our Adobe InDesign CS5 to update at CS6 version.

      When I try to install the upgrade, I receive an error about that say the old serial number is not for the correct product.

      Here the screenshot of the error:

      Cattura.PNG

       

      I've tried to select all the product list in the box (using my CS5 WIN serial number) but whit the same result.

      Our CS5 InDesign license detail are: "InDesign CS5 7.0 WIN AOO License IE (65062033)" "TLP Licensing Program"

       

      So, what is the problem?

       

      Thank you

       

      Alessandro