1 Reply Latest reply on Dec 14, 2016 12:46 PM by KLRCamper

    Re-installing Lightroom 6 on new computer after old one blew up

    KLRCamper

      My old computer with LR6 desktop has died so I bought a new computer and am trying to install LR6 desktop on that. On the old machine I had first installed LR4 and upgraded whenever newer versions came out, paying the fee each time. I logged on to Adobe to get my version 6 license key, then I downloaded the LR6 desktop setup. Ran the setup and it prompted me for my serial number. I entered the version 6 license key but got a message saying that the serial number is valid but a qualifying product could not be found on this computer. It gives me a drop-down box to select a product I own but the drop-down box does not have version 6 - only versions 1 through 5!!

       

      What am I missing here?