1 Reply Latest reply on Dec 15, 2016 1:37 PM by Sue Garibaldi

    Adobe Sketch - Losing files

    hasmikb72568024

      I am having trouble with Sketch losing files when I move them to other projects or try to save them to my library.  Sketches just disappear and then there is no evidence of them anywhere on my tablet or in the library.  Does anyone else have this problem?

        • 1. Re: Adobe Sketch - Losing files
          Sue Garibaldi Adobe Employee (Admin)

          Hasmik.

           

          I'm really sorry about your deleted work. This was a bug in v4.0 of Draw (that was fixed) and someone yesterday wrote and told me it happened to them in Sketch.

           

          I just want to make sure that it's the same problem: I'm worried because you said not only do they disappear when you try to move them but also when you try to save them. Is this happening at times other than when trying to move drawings from a project to another project?

           

          Please let me know. The team is working on a fix for the moving bug but I want to make sure that I don't need to alert them to another bug.

           

          Sue.