2 Replies Latest reply on Dec 18, 2016 10:07 PM by laurens41848845

    InDesign CS6 Crashing after periods of inactivity.

    laurens41848845

      InDesign will crash and become unresponsive after periods of inactivity.

      No error logs generated by the program itself, however logs are created in Event Viewer.

      Running Windows 8.1 Pro, have tried reinstalling and reimaging without success.

       

      Log #1:

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: MultiProcessor Support.8BX_unloaded, version: 13.0.0.19655, time stamp: 0x4f44e8dd

      Exception code: 0xc0000005

      Fault offset: 0x00055f70

      Faulting process ID: 0x5048

      Faulting application start time: 0x01d255ca51e96962

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: MultiProcessor Support.8BX

      Report ID: d8d1df63-c1be-11e6-825e-901b0e85e2d9

      Faulting package full name:

      Faulting package-relative application ID:

       

      Log #2:

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: TEXT EDITOR.RPLN, version: 8.0.0.370, time stamp: 0x4f72ca9c

      Exception code: 0xc0000005

      Fault offset: 0x00020c18

      Faulting process ID: 0x86e0

      Faulting application start time: 0x01d2559daec1d005

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TEXT EDITOR.RPLN

      Report ID: 58e49fff-c19b-11e6-825e-901b0e85e2d9

      Faulting package full name:

      Faulting package-relative application ID:

       

      Log #3:

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: Public.dll, version: 8.0.0.370, time stamp: 0x4f72c345

      Exception code: 0xc0000005

      Fault offset: 0x0004db8e

      Faulting process ID: 0x8b4

      Faulting application start time: 0x01d25590f69e5b51

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll

      Report ID: ddc1deb1-c190-11e6-825e-901b0e85e2d9

      Faulting package full name:

      Faulting package-relative application ID:

       

      Any assistance troubleshooting would be fantastic!