3 Replies Latest reply on Jan 3, 2017 6:25 PM by EvilBugQueen1

    Bad Experience when we wanted to Change the credit card used. Lost 13 images, told no rollover.

    katel1255592

      Bad Experience when we wanted to Change the credit card used. Lost 13 images, told no rollover.

       

      Our IT Manager called to change the credit card on our account, so he wouldn't have to expense our Adobe subscriptions again, and he was made to cancel the current account, forcing us to lose 13 images we paid for, he then had to create another email account and rename the group and resend invitations for our stock subscription and our Creative Cloud Apps. I was unable during one of our busiest times to access any of the items we were paying for.

       

      We were told that the images didn't roll over to the new year, but yet our invitation email said we could roll up to 120 over.

       

      Just a heads up, Adobe, perhaps you could set up your system so a simple credit card change can be made like most modern day companies, and where we do not lose time and products we paid for doing so.  Now I need to scrimp on images because we lost the 13 .:(