2 Replies Latest reply on Dec 16, 2016 4:56 PM by Venderley

    Internal error when using Presenter Video Express?

    Venderley

      I am attempting to run Adobe Presenter Video Express, version 8.  However, whenever I click the record button, I get the following error:

       

      "Application encountered an internal error.  If the problem persists, please report on product support forums or contact the support team."

       

      The problem is persisting after several reboots.

       

      I suspect this may have happened as a result of my attempting to use Adobe Presenter Video Express 11 on a trial basis.  I've since uninstalled that software, preferring to revert to the version that came with my Adobe Presenter to begin with.

       

      I appreciate any advice you can provide to getting me back up and running.

       

      Paul Venderley

       

      OSVersion :Windows 6.1.7601

      ClientName:Adobe Presenter Video Express

      ClientVersion:10.0.0.196

      ClientPlatform:Windows