9 Replies Latest reply on Jan 3, 2017 2:14 PM by elainecc

    Cant drag images into Adobe XD - Program crashes

    dan_heb

      I'm running Windows 10, with the latest update installed. I can't drag any images in to Adobe XD at all It just wont let me. Whether they are on my PC or from external sources. Sometimes the program even crashes and just quits itself with no warning. I've tried reinstalling the app 4 times, and the same problem still occurs.

       

      I went into Windows Event Viewer and was able to find this crash log. Hopefully this can be used to fix the problem.

       

      Faulting application name: Experience Design CC (Beta).exe, version: 0.6.8.6, time stamp: 0x58424f4c

      Faulting module name: twinapi.appcore.dll, version: 10.0.14393.206, time stamp: 0x57daca78

      Exception code: 0xc000027b

      Fault offset: 0x000000000006d1c4

      Faulting process ID: 0x1434

      Faulting application start time: 0x01d257d1c96b44ea

      Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.8.6_x64__adky2gkssdxte\Experience Design CC (Beta).exe

      Faulting module path: C:\Windows\System32\twinapi.appcore.dll

      Report ID: ef8df273-f47c-4900-a204-ee727d57427a

      Faulting package full name: Adobe.CC.XD_0.6.8.6_x64__adky2gkssdxte

      Faulting package-relative application ID: App

       

       

      Anyone have a solution?

      Thanks