It looks like there was a problem with the model release you submitted. As far as I can tell the discrepancy is the date the release was signed. Three different dates listed, one for the model, one for you and one for the witness. You listed one of the signing dates as what I am assuming is a date of birth.
When there is an issue with a release your image is put into "remind to complete" mode so you can make the necessary adjustments. If you resubmit the file without making the required changes your image is declined with the reason "non-compliant."
thanks for you answer. Ok the problem is the model release, but yes there are diffrent dates. the shooting was on 15.11.2016 and me and my assistant sign the model release on 1.12. the model sign the model release on 13.12. and this is a problem? i sent the model release after the shooting, but a lot of people... have a printer... and this was a probme with this date.
how can i fix that? change my & assistant date to 13.12.?
AAAAHHH... is see the problem in the model release... The Witness date is wrong :-)