1 Reply Latest reply on Mar 23, 2017 5:13 AM by Akash Sharma

    Lightroom CC 6.7.0.10 EMail Manager Crash Program

    MPWith

      A few days ago my 'EMail Photo' process in Lightroom began to fail.  It began issuing 'cryupunprotecteddata' errors and the email function aborted.  This process worked normally until a few days ago.

       

      My email service is GMail.

       

      One debugging recommendation that I read stated that I should delete the GMail configuration, and then re-add it.  This process is done by starting an EMail process and then clicking the down button, and then clicking 'Goto EMail Account Manager'

       

      When I perform those steps, Lightroom closes immediately, without any apparent on-screen messages.

       

      My Windows error log message follows below.

       

      What should I do to correct this error?

       

      Thank you,

      Martin Petersen

       

      -System

       

      -Provider
      [ Name] Windows Error Reporting

       

      -EventID1001

       

      [ Qualifiers] 0
      Level4
      Task0
      Keywords0x80000000000000
      -TimeCreated

       

      [ SystemTime] 2016-12-17T21:11:18.735339500Z
      EventRecordID10048
      ChannelApplication
      ComputerDESKTOP-GCK5AF9
      Security
      -EventData

       

      116240465353
      5
      BEX64
      Not available
      0
      lightroom.exe
      6.7.0.10
      57dd74b0
      MSVCR120.dll
      12.0.21005.1
      524f83ff
      0000000000074a30
      c0000409
      0000000000000007
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E6E.tmp.WERInternalMetadata.xml
      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_8894fa174cd0de8a 55498128dbd274da3c257_b15847c5_1723b8e9
      0
      32ecb467-49ed-4701-91f5-3f02185d91a5
      1
      053fca7cb73a887470be33dd3a716d08