Could you please check the following settings:
1- Launch Outlook>click ADOBE PDF tab
2- Click Change Conversion Settings
3- Under Attachments>check if Include all attachments in the Adobe PDF is selected.
What is the dot version of Acrobat XI Pro installed on your computer?
To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat XI Pro
In the settings all attachments are included. I've even tried it with Acrobat Pro DC, but same issue.
Are there any restrictions concerning the attachments?
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Sorry for the delay in response.
Could you please try checking following setting in Acrobat PDFMaker:
1- Under Adobe PDF tab>Change Conversion Settings
2- If it is checked, uncheck the box Block download of external content>OK
If that doesn't work, try checking update for Acrobat:
Launch Acrobat>click Help menu>select Check for Updates
Please confirm the version of Acrobat XI Pro installed on the machine.
Under Help menu>select About Adobe Acrobat XI Pro
i have the same problem. Unfortunately the possible solutiuons didn't work (include all attachments selected, block download of ext. content not checked and no updates are avaiable).
I use Windows 10, Outlook 2016 and Adobe Acrobat Standard DC.
Any other ideas?
Could you please try repairing Acrobat and see if that works?
Launch Acrobat>click Help>select Repair Installation
thanks for your reply!
I repaired Acrobat und restarted the computer, but jpeg's are still not included in the converted PDF's.
in the meantime i found a "workaround": if i copy the mail as *.msg-file on the desktop (or some other location), open it with outlook and convert to PDF the jpegs are included. Unfortunately this is no practicable solution when you have many mails to convert, but maybe it could be a hint...
Any more ideas?
Could you please try reinstalling Acrobat and see if that helps?
1- Download and run Cleaner tool for Acrobat from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
2- Restart the computer.
3- Download Acrobat DC from one of the following links:
For Subscription: Download and install Acrobat DC subscription
For Serial number: Download Pro or Standard versions of Acrobat DC, XI, or X
i reinstalled Acrobat as described. But the problem still exists....
Any more ideas?
Could you please try launching Acrobat as an administrator and see if it works?
Close Acrobat>locate Acrobat shortcut on the desktop>right-click>Run as administrator.
If that doesn't work, try to change compatibility setting under Acrobat shortcut following the steps mentioned below:
1- Close Acrobat, select Acrobat shortcut>right-click>Properties>Compatibility tab.
2- Check the box Run this program in compatibility mode for and select Windows 7 from the drop-down list.
3- Apply>OK and relaunch Acrobat.
Could you please confirm dot version of Acrobat running on the machine?
To do that, launch Acrobat>click Help>select About Adobe Acrobat DC
First i started Acrobat as an administrator. Then i tried to convert an email with Outlook PDF-Maker Addin. But when Acrobat is running as an administrator (in the background) the progessbar stops at 10% an nothing more happend.
Then i changed the compatibility settings. But the converted Emails doesn't contain jpeg's. So the Problem is still the same.
Acrobat Version is 15.023.20070.19033.
Any more ideas?
I am a Desktop Engineer at University of California, San Francisco (UCSF) and we are still trying to solve an aging issue here where converting Outlook emails to PDF's skip JPG attachments while other attachments are included in the PDF without problems. In my IT lab environment, I installed Windows 10 LTSB (straight from Microsoft's ISO), Office 2016 and the latest version of Adobe Acrobat Pro DC downloaded from Adobe's website. I ran some tests on converting a few emails to PDF. The JPG attachments are still excluded from the PDF so now I know it has nothing to do with any of our GPO settings or software patches. However, I read somewhere that the workaround to this is to drag the email to the Desktop, open it and convert it to PDF from there. Then all the JPG attachments are included. Now the problem is this doesn't work when archiving an entire email folder in Outlook to PDF. We need Adobe to fix this issue, especially on Adobe Acrobat Pro XI that most of our users are using.
***If an Adobe engineer is reading this, I cordially request to be contacted [email removed by moderator as per forum policy]so I can demonstrate this problem to you.***
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I just got off my 3rd phone call with Adobe tech support about this issue. This is a known bug and their "higher lever engineers" are working on the problem. The customer service rep was not able to give me an ETA, but I was mildly comforted to know that they at least know that this is a bug (and not a compatibility issue or user error). Just FYI.
i have been having this same issue (i think).
my issue: after i convert emails with jpg attachments (or any picture file type) to PDF, in the output PDF the picture files are located as a link in the PDF *and* they are also located in the attachment pane. but, i cannot open the picture files from either location. the error message says that no programs are associated with the file type for opening, which is not true. (see images)
i just realized 4 things yesterday:
1) everyone having this issue seems to be using windows 10
2) vent: i opened the converted PDF email on my other desktop that is running windows 7, no issue. i work with a lot of picture files each day, so i'm very sensitive to the ways that pictures are treated in windows 7 vs. windows 10. the "improvements" in windows 10 literally add two hours to my job. this is another new "improvement" that has ended up wasting my time.
3) solution: in windows 7, the associated program for picture files was window photo viewer. in windows 10, microsoft got rid of windows photo viewer, i changed my default picture program to paint. SO this morning, i changed the program to photos (win10 equivalent of wpv). voila! i can now open the picture attachments directly from the converted email PDF.
4) workaround: if like me, you don't want photos to be your default picture program (bc it sucks or bc you use something more robust), don't fret! in the attachment pane, hit save attachment and save those files elsewhere. once outside the PDF, they will open without issue.
TL; DR: check your default programs/associations for jpg, jpeg, bmp, png files. make sure they are set to photos (default windows program).