1 Reply Latest reply on Dec 20, 2016 2:14 AM by Beverley Gray

    Images

    sheenap59996927

      I purchased a monthly plan for adobe stock - 750 images. After a month I cancelled this plan, however now when I am looking at the images I downloaded, there are several on there that haven't actually downloaded to my computer but when I go on my history are showing as purchased. in order to get access to this image it is asking me for a payment again which seems unfair. Does anyone know a way round this?

        • 1. Re: Images
          Beverley Gray Adobe Employee

          Hi there

           

          Under License History, you will see the images you have licensed.  To download them, click on the ID hyperlink (not License again as this means you want to purchase the image again).

          license hist.png

           

          Hope this helps.

           

          Thanks

           

          Bev