0 Replies Latest reply on Dec 20, 2016 9:12 AM by theresem73171565

    Indesign CS5 opens fine but won't load file on first attempt, opens on second attempt

    theresem73171565

      I have a user who uses Indesign CS5 (update 7.0.4).  She attempts to open a file and Indesign successfully opens but the file just hangs.  The only option is to close out of Indesign which gives a prompt that it was trying to open the file.  On the second attempt the file opens succesfully in Indesign. 

       

      I check for updates and there are no current updates for Indesign.  There were for some other Suite programs which I actually attempted to update but the updates failed for everything.  Not sure why that is as well. 

       

      Anyone ever seen an issue like this?

       

      Dell PC - Windows 7

       

      Thanks!