I have a site managed with CPS 1.1 and the connection
problems are happening with Contribute CS3.
I created the CPS settings using the same machine I am
getting these errors on, and there has been no network
configuration change since creating the site. One day I saw a
message saying "Contribute cannot find the website files on the
s3erver. Please contact this website's administrator for
assistance", so I tested the ftp connections successfully and then
tried to recreate the connection unsuccessfully.
First I tried to connect to the home page of the site, which
http://sub1.sub2.domain.com/default.php I connect via FTP, and everything goes well through the
connection tests, until it asks for a root folder. I choose the
appropriate root folder, and the files seem to be written and read
fine, but I get a message saying "Contribute cannot verify your
connection information. /WWWROOT/".
As an FYI, other users who have existing connections can
still connect to the site and update pages without issue. I am just
not able to create a new connection on my machine or any other
machine with Contribute that is on the network.
I also tried to connect to the home page without the
default.php on the end, which almost works. This will set up the
connection, log into CPS, download all the Templates, and then if I
try to connect, I get the same message I had initially: "Contribute
cannot find the website files on the s3erver. Please contact this
website's administrator for assistance". I hope someone can help me
figure this out, because the same thing has happened to me with 2
different CPS installs on two different machines running different
web sites. We have paid for licenses, so I think it is unfair to
have to spend big money on support for a product that is
I have hunted through the web pretty extensively and found
others with the same problem, but never any solutions other than
adding permissions. I watched the ftp log and can see the files
being uploaded and retrieved successfully, but still the error
Any help or advice you can give would be greatly appreciated.