5 Replies Latest reply on Jan 3, 2017 6:34 AM by Adorobat

    Mobile app crashes when editing

    Nimmudari

      I have two android devices. A Samsung Tab A and a Samsung S7 Edge. Whenever I try to edit my pathfinder character sheet in adobe, the program freezes for 10-15 seconds then crashes. What can I do about this?

        • 1. Re: Mobile app crashes when editing
          Adorobat Adobe Employee

          Hi Nimmudari,

           

          Could you please let me know the version of Acrobat Reader installed on the devices?

          To check the version of Acrobat Reader, launch Reader>tap 3 vertical dots in the top right corner of the screen>Help.

          Tap three vertical dots again and select About Adobe Acrobat

           

          What is the version of Android installed on the devices?

          To check the version, from the device home screen>tap Settings>tap Adobe Acrobat>check the Version field.

           

          Which option you are using in the app because Edit PDF is not available in Acrobat Reader for Android.

           

          Would it be possible to share the file with us, i have sent you a private message, please check the inbox for the same.

           

          Thank You,

          Shivam

          • 2. Re: Mobile app crashes when editing
            Nimmudari Level 1

            I have adobe version 16.4 installed as well as Android version 6.0.1 installed.

             

            I was unaware that the android version of adobe acrobat was unable to edit PDF files. I suppose that would explain why it crashes when I try. The confusing part was that the program would let me select potential fields for editing, and the keyboard would come up.

             

            Is editing a planned feature for android? I would be very interested to know. And if not, what program would you recommend for editing PDF on android?

            • 3. Re: Mobile app crashes when editing
              Adorobat Adobe Employee

              Hi Nimmudari,

               

              It might be possible that you are referring to options under Comments sections which allows you to Add text, Highlight text etc.

               

              As far as its about the editing of pdf in Android app, we don't have any information on this. However, you may visit the following link to request a feature:

              Feature Request/Bug Report Form

              • 4. Re: Mobile app crashes when editing
                GODymluv999

                Adobe support! Can I edit my resume I installed on adobe Reader 16.4 version. All I need 2 do is edit da dates, instead of creating a new resume. How can I do dis on my galaxy s5 android? Let me no soon it's VERY IMPORTANT!

                 

                [personal info removed by Mod. Please use PM system or reply to this post]

                 

                PLEASE RESPOND I HAV AN INTERVIEW FRI 1-6-17

                may GOD BLESS U!!!

                • 5. Re: Mobile app crashes when editing
                  Adorobat Adobe Employee

                  Hi godymluv999,

                   

                  I have sent you a private message, please check your inbox.

                   

                  Thank You,

                  Shivam