3 Replies Latest reply on Nov 23, 2017 10:29 PM by francisoh

    Adobe After Effects CS6 11.0.4 Update

    denisep38274378

      I downloaded the AE update to install but I get the following error message... Now after effects won't work and adobe's "fix" won't even open.  Please help.

       

      Screen Shot 2016-12-22 at 2.42.31 PM.png

        • 1. Re: Adobe After Effects CS6 11.0.4 Update
          Mylenium Most Valuable Participant

          Nobody can tell you anything without exact system info or other technical details.

           

          Mylenium

          • 2. Re: Adobe After Effects CS6 11.0.4 Update
            Kevin-Monahan Adobe Employee

            Hi DeniseP,

            Did you ever solve your issue? If so, how did you get it fixed?

             

            Thanks,
            Kevin

            • 3. Re: Adobe After Effects CS6 11.0.4 Update
              francisoh Level 1

              I too am having difficulties installing and running after effects CS6. I am running MacOS Sierra (and updated to High Sierra hoping it might fix the problem but no...)

               

              I've tried installing AE CS6 through Creative Cloud, but it seems to install version 11.0 and will not open

              AE cannot use version message.jpeg

              I then downloaded the update patch "AfterEffectsTrial-11.0.4-mul-AdobeUpdate" but I get an error message (I even tried launching the patch via Right Click "Show Package Contents/MacOS/..." but same error

              CS6 update error message.jpeg

              Lastly, after reading some additional forum suggestions, I tried changing permissions under Library/Application Support/Adobe to read/write for all users including all subfolders, but still no luck.

               

              Any additional suggestions anyone might have would be greatly appreciated. It's important for me to be able to share my projects in CS6. Thank you for your time, effort and energy.