Any suggestion on how to fix this issue when importing a Word document into RH 2015? This was working up until 12/23/2016 when Office Updates were installed.
Event Name: BEX
Application Name: RoboHTML.exe
Application Version: 22.214.171.1244
Application Timestamp: 564cc337
Fault Module Name: RoboHTML.exe
Fault Module Version: 126.96.36.1994
Fault Module Timestamp: 564cc337
Exception Offset: 002d0079
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 1318
Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc
I have moved your post as RoboHelp for Word is a separate program that is no longer shipped.
I have just imported a Word 2016 document into RoboHelp 2015 and no one else has reported this issue so my first inclination is that this is a local issue.
Is the document one created before or after the Office update? Try both.
After that I would try an uninstall and reinstall or RoboHelp. If that doesn't fix it, post back.
See www.grainge.org for RoboHelp and Authoring information
Thanks, Peter. I am working thru re-install of Office on the machine where RH 2015 is loaded. I'll post back once I have more details.