2 Replies Latest reply on Dec 27, 2016 12:27 PM by JenStein

    In RoboHelp 2015, attempts to import a Word document are getting a BEX error

    JenStein

      Any suggestion on how to fix this issue when importing a Word document into RH 2015?   This was working up until 12/23/2016 when Office Updates were installed.

      Problem
      Event Name:                          BEX

        Application Name:                             RoboHTML.exe

        Application Version:                           12.0.2.384

        Application Timestamp:                     564cc337

        Fault Module Name:                          RoboHTML.exe

        Fault Module Version:                       12.0.2.384

        Fault Module Timestamp:                 564cc337

        Exception Offset:                                002d0079

        Exception Code:                                  c0000005

        Exception Data:                                   00000008

        OS Version:                                          6.3.9600.2.0.0.272.7

        Locale ID:                                             1033

        Additional Information 1:                 5861

        Additional Information 2:                 5861822e1919d7c014bbb064c64908b2

        Additional Information 3:                 1318

        Additional Information 4:                 13181ae637ac2592fac0ca2dd662cdcc