Nobody can tell you anything without exact system info or other technical details.
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This user was able to solve it by running the application as an Administrator. Details here:Re: AEGP Plugin CINEWARE SceneLayer: CINERENDER - Connection failure (5027 :: 12)
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I am a mac user and I have the same problem. Out of a sudden I couldn´t use cineware within AE anymore.
Setup: CC 2017 and CINEMA 4D Lite 16.038 connection failure on an iMac 27" from 2016 (OSX 10.11.6).
Reinstall, purgung disk cache, manually reconnect – didn´t work.
What's the exact text of any error messages you've received?
If I choose "menu/layer/new/maxon cinema 4d file ...",
I get the following:
After Effects: AEGP-Plugin CINEMA 4D - Verbindungsfehler ( 5027 § 12)
If I use "camera tracking" on a clip, it gives me markers in the end. When I try to get a "camera and text layer" it doesn´t work:
1. After Effects: AEGP-Plugin CINEMA 4D - Verbindungsfehler ( 5027 § 12) after I click ok
2. After Effects Fehler: CINEMA 4D: Rendern fehlgeschlagen (5070 § 0)
Verbindungsfehler = connection failure
Rendern fehlgeschlagen = Rendering failed
I hope that helps to find a solution.
I am having the same issue... Which just started today... Does anyone know how to fix?