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In the "Shared Assets" setting, you have added assets? and is the box at the bottom checked to use the list for all roles?
If all else fails, and it's still not working, I've found that the connection key is sometimes corrupt and the only way to fix the issue is to NOT replace the connection key, but have the client remove the connection key first and then open the new connection key. HTH
Yes, it is set to affect all roles and some images have been added to the Shared Assets.
Removing the previous connection key is an interesting idea. Didn't think of that. May have to give it a try.
For now I sent them another connection key after changing the Editing setting to prevent users from inserting images (except for shared assets) to see if they gain access that way.
It appears that by disabling a user's ability to insert images (except for Shared Assets) is the way to go. As an admin I was spoiled as I can insert images any which way I choose (insert --> images, cut-and-paste, and Shared Assets). As a regular user it is one or the other, either Shared Assets or Insert-->Images, not both.
So in order to give users the ability to access Shared Assets, you must go in and set "Allow unrestricted editing" then check the "Prevent users from inserting images" option. After they activate the connection key it then only allows them to insert images in the Shared Asset feature.