1 Reply Latest reply on Dec 27, 2016 9:43 AM by Sue Garibaldi

    Adonit touch pixel and draw disconnects frequently

    dianes68801335 Level 1

      Hello,

       

      Not sure if my pen (adonit touch pixel) is having charging issues but it disconnect after a few seconds despite having a green light when on it's charging dock. I looked into the settings and it shows that I'm using an iPad Pro and the format cannot be changed. It is locked and cannot be changed to iPad Air 2, the device I am using. Not sure if the issues are related but thought I'd throw it out there.

      Thanks,

      Diane