What are your computer specs? Which OS?
Is your computer crashing while opening all AE projects or a specific project?
When exactly does the computer crash? Do you get any error message before the crash?
It would be helpful if you can post a video of the issue.
Time of this report: 12/18/2016, 11:43:05
Machine name: BOB-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161007-0600)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 12/10/14 16:59:21 Ver: 05.06.05
Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
Memory: 32768MB RAM
Available OS Memory: 32670MB RAM
Page File: 5159MB used, 60178MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
Card name: NVIDIA GeForce GTX TITAN Black
Chip type: GeForce GTX TITAN Black
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_100C&SUBSYS_37913842&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
It appears to be happening when I am editing in a specific project, in which I am doing scene camera pans while viewing and moving 3D objects in my scene. There is no warning and no message at shutdown. The system just goes black .... out!
I was editing in the same project most of yesterday, and late into last night, and did not experience any issues at all.
I have tested media-heavy projects in Premiere, and some AE projects with heavy Particle production, and all seems to work fine.
If this happens only in a single project, try importing that project into a new one and see if it helps.
I had a friend run some system hardware diagnostics, and found that my 750W power supply was woefully inadequate for the 3D objects and particles I'm putting in my scenes now. You might want to recommend that users of CC 2017 products will need not only a lot of system and video memory, but also a good supply of power to those video cards and other components.
With my new 1000W Powe supply, I experiencing very smooth action again.
Thanks for the valuable information. I'll add this to my troubleshooting notes.