5 Replies Latest reply on Dec 29, 2016 9:31 AM by RameezKhan

    My System is crashing when I open a After Effects CC2017 Project

    bobokirk Level 1

      I have been happily working in After Effects CC2017 since purchasing the Site a month ago.  Last night everything was working superbly.  This morning my system is crashing when I load up a AE Project.  Was there an update to the software last night, or are there other potential issues I might look into?

      Thanks ...

      John

        • 1. Re: My System is crashing when I open a After Effects CC2017 Project
          RameezKhan Adobe Employee

          Hi bobokirk,

           

          What are your computer specs? Which OS?

          Is your computer crashing while opening all AE projects or a specific project?

          When exactly does the computer crash? Do you get any error message before the crash?

           

          It would be helpful if you can post a video of the issue.

           

          Thanks,

          Rameez

          • 2. Re: My System is crashing when I open a After Effects CC2017 Project
            bobokirk Level 1

            Time of this report: 12/18/2016, 11:43:05

                   Machine name: BOB-PC

               Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161007-0600)

                       Language: English (Regional Setting: English)

            System Manufacturer: ASUS

                   System Model: All Series

                           BIOS: BIOS Date: 12/10/14 16:59:21 Ver: 05.06.05

                      Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz

                         Memory: 32768MB RAM

            Available OS Memory: 32670MB RAM

                      Page File: 5159MB used, 60178MB available

                    Windows Dir: C:\Windows

                DirectX Version: DirectX 11

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

            System DPI Setting: 96 DPI (100 percent)

            ---------------

            Display Devices

            ---------------

                      Card name: NVIDIA GeForce GTX TITAN Black

                   Manufacturer: NVIDIA

                      Chip type: GeForce GTX TITAN Black

                       DAC type: Integrated RAMDAC

                     Device Key: Enum\PCI\VEN_10DE&DEV_100C&SUBSYS_37913842&REV_A1

                 Display Memory: 4095 MB

               Dedicated Memory: 3072 MB

                  Shared Memory: 1023 MB

                   Current Mode: 1920 x 1080 (32 bit) (60Hz)

            ----------------

            It appears to be happening when I am editing in a specific project, in which I am doing scene camera pans while viewing and moving 3D objects in my scene. There is no warning and no message at shutdown.  The system just goes black .... out!

            I was editing in the same project most of yesterday, and late into last night, and did not experience any issues at all.

            I have tested media-heavy projects in Premiere, and some AE projects with heavy Particle production, and all seems to work fine.

            • 3. Re: My System is crashing when I open a After Effects CC2017 Project
              RameezKhan Adobe Employee

              If this happens only in a single project, try importing that project into a new one and see if it helps.

               

              Thanks,

              Rameez

              • 4. Re: My System is crashing when I open a After Effects CC2017 Project
                bobokirk Level 1

                I had a friend run some system hardware diagnostics, and found that my 750W power supply was woefully inadequate for the 3D objects and particles I'm putting in my scenes now. You might want to recommend that users of CC 2017 products will need not only a lot of system and video memory, but also a good supply of power to those video cards and other components.

                With my new 1000W Powe supply, I experiencing very smooth action again.

                • 5. Re: My System is crashing when I open a After Effects CC2017 Project
                  RameezKhan Adobe Employee

                  That's interesting!

                   

                  Thanks for the valuable information. I'll add this to my troubleshooting notes.

                   

                  Best,

                  Rameez