I have purchased LR and I have redeemed the code. I clicked on "download" and it is still spinning to download after 30 minutes. I didn't want to click off of this page because I am afraid since I have already redeemed my purchase code. How can I fix this issue? Is there a phone number I can call to get help with his too?
If you have used your redemption code, you should have received an actual serial number that you can use for activating the LR 6 license on your computer. Do you have such a serial number? (DO NOT TYPE THE SERIAL NUMBER IN THIS FORUM, PLEASE ANSWER YES OR NO)
If Yes, then you can try downloading again using a different browser, or perhaps by trying this Adobe site: Install Photoshop Lightroom
Not yet. I purchased through a retail store. I have not received the prompt to convert redemption code to serial number yet. It just keeps spinning as "download" is hi-lighted.