10 Replies Latest reply on Dec 28, 2016 6:06 PM by matthewt23068623

    Trying to update Lightroom 6 to 6.8 - help

    matthewt23068623

      I got a new camera for Christmas - an Olympus OM-D EM10 MII. It's great, but Lightroom 6 did not support its raw files. I tried to update LR using the auto update, and got an error:

      Installation failed. Error Code: U44M1P7

       

      I was able to read about this and believe I figured that out. So, I was able to update LR. Now it says no more updates, so I'm assuming I was able to get it updated. But when I go to system info, it still says 6.0 and not 6.8. Do I need to do something else? It still does not recognize the Olympus raw files.

       

      I also tried to update the CameraRaw to 9.8 That download seems to get stuck. The really odd thing is that the download date for that the raw update is Jan. 24, 1984.

       

      Anyway, I'm frustrated that there are few instructions or clarity on this process and would appreciate some help.

       

      Thanks

        • 1. Re: Trying to update Lightroom 6 to 6.8 - help
          JimHess Adobe Community Professional & MVP

          If system info  is telling you that the version is 6.0, the installation failed. Downloading Camera Raw 9.8 isn't going to do anything for Lightroom. Camera Raw is for Photoshop and Photoshop Elements, not Lightroom. Here is a link to some information on how to resolve the error code you are getting:

          "Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates

          • 2. Re: Trying to update Lightroom 6 to 6.8 - help
            matthewt23068623 Level 1

            Thanks for responding. I already spent time with this link and information, which seemed to lead to the proper download. I no longer get the error U44M1P7. In fact, if I go to updates on LR, it says all applications are up to date. When looking at the info page - solution 2, it lists CC2015 updates - is there a similar like for 2016? Can I update LR 6, if not in the creative cloud, as I purchased it as a stand alone.

            • 3. Re: Trying to update Lightroom 6 to 6.8 - help
              JimHess Adobe Community Professional & MVP

              A lot of people have a misconception of the creative cloud. You don't update Lightroom "in" the creative cloud. Lightroom does not run in the creative cloud. It does not save images in the creative cloud. The creative cloud is simply a delivery system for updating the software, and providing special features for those who subscribe to it. There is only one update installer for Lightroom because Lightroom 6 and Lightroom CC are exactly the same program. If you register it as Lightroom 6 then you have the tools that are available in Lightroom 6. If you have subscribed to the creative cloud then you will have the additional features that are available to creative cloud users. But it is the SAME program, installed using the SAME installer.

              • 4. Re: Trying to update Lightroom 6 to 6.8 - help
                matthewt23068623 Level 1

                So, if it is registered as Lightroom 6, and I do not have a creative cloud subscription, then I'm not able to update to allow for this camera?

                • 5. Re: Trying to update Lightroom 6 to 6.8 - help
                  JimHess Adobe Community Professional & MVP

                  No, that isn't right. There is an installer for Lightroom 6.8/Lightroom CC 2015.. You download that installer and update your installed version of Lightroom. Any additional updates that are released for Lightroom 6 will be available in installer form. You can download the update installer from the following website:

                  Keeping Lightroom Up-to-Date

                  Let me try to explain in a little more detail. There is only one Lightroom program. In reality, you have been running Lightroom CC on your computer because it is the same program. But since you elected to purchase Lightroom as Lightroom 6 standalone you received a serial number that you used to activate the program. By doing that the program activates with the creative cloud features not available, and all of the new features that have been added since Lightroom 6 was released are not available to you because you didn't pay for them. It will be necessary for you to wait until Lightroom 7 is eventually released in order to get any new features. So if you download the update installer from the link I provided you should be able to update your version of Lightroom to Lightroom 6.8.

                  1 person found this helpful
                  • 6. Re: Trying to update Lightroom 6 to 6.8 - help
                    matthewt23068623 Level 1

                    Hi Jim. Thanks for the help. I'm not exactly sure what I did, but I seemed to have installed enough that LR 6.8 is now good to go and I can import photos from my new camera. So, I think I'm set. One final question, is it OK to delete Lightroom 6 from the applications menu now that 6.8 is there and I'll use it form now on?

                     

                    Thanks for the help.

                    • 7. Re: Trying to update Lightroom 6 to 6.8 - help
                      JimHess Adobe Community Professional & MVP

                      I don't think I would do that. If you mentioned it I overlooked what operating system you are using. On my Windows 10 system the same shortcut has always worked every time I have updated. The executable file is not named differently for each update release. On the Windows system is always simply named Lightroom.exe.

                      • 8. Re: Trying to update Lightroom 6 to 6.8 - help
                        matthewt23068623 Level 1

                        Hmmm! When I updated it, I must have done it in a way that it created a new application file. Eventually, I had two shortcuts.

                         

                        Under applications on my Mac, OS X Yosemite 10.10.5, there is now Adobe Lightroom, which opens to 6.8, and Adobe Lightroom which opens to 6.0: 2.18GB & 1.51GB respectively.

                        • 9. Re: Trying to update Lightroom 6 to 6.8 - help
                          JimHess Adobe Community Professional & MVP

                          I have never used a Mac. And I know nothing about how the system works. I seem to recall reading a while back in the forums that installing an update Installs another complete installation. I don't want to make a recommendation about what to do. You will have to make that decision on your own.

                          • 10. Re: Trying to update Lightroom 6 to 6.8 - help
                            matthewt23068623 Level 1

                            Thanks, Jim. I appreciate your help.