1 Reply Latest reply on Dec 27, 2016 9:52 PM by JimHess

    Lightroom 6 download?

    heatherh54223438

      I purchased Lightroom 6 (not CC) and have a serial number for it. I just purchased a new laptop and want to install. Went to My Account and Orders, and downloaded from that link.

       

      Everything downloaded fine, but when I went to enter my serial number and I got this response in a yellow box:

      This serial number is not for a qualifying product. Please try another.

       

      Underneath there is a dropbox with a selection, however, the list of "qualifying products" is Lightroom 1-5!

       

      What the heck is going on? I don't understand why this download from my account isn't working... can anyone help?