0 Replies Latest reply on Dec 28, 2016 2:11 AM by leontanph

    Same Window OS, same EPUB but different experience reading off ADE

    leontanph

      Our University has been publishing our digital content in EPUB format. Adobe Digital Edition (ADE) is the preferred reader.

       

      Recently, some of our users faced issues with EPUB embedded video not playing as well as the page content gets truncated.

       

      One of the video we captured from the user - http://www.screencast.com/t/AvsnBPTSjr8

       

      The strange thing is, we are unable to replicate the issues on other computers despite having the same ADE 4.5 version as well as Windows OS version (reflected in the screencast link above).

       

      The same EPUB file is tested - https://s3-ap-southeast-1.amazonaws.com/unisim.mm/2017+Jan+Pilot+Trial/BME211_J1_5_2_V2_0. epub

       

      Hope someone can help me on this issue.