3 Replies Latest reply on Dec 29, 2016 4:22 PM by jennic3868794

    Can't 'Authorize Computer'

    jennic3868794

      I am trying to set up a Kobo e-reader for the first time and it has prompted me to use Adobe Digitial Editions.  I have downloaded ADE 4.5.  I am logged in and it shows the books that have come from my public library.  I can't view them on my computer or my Kobo because I don't have permission.  All of the search queries online inform me to 'Authorize Computer', but it is greyed out.  After being on the chat help for Adobe, the agent instructed me to 'Erase Authorization'.  After clicking on this, it then prompts me for a Vender Login ID and password.  I don't have these.  How dow I get around this?  The agent on the Adobe Chat was unable to help.