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Problem Photoshop CC2017 The edited image isn't updated in a window

Guest
Dec 29, 2016 Dec 29, 2016

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The edited image isn't updated in a window. Making different manipulations (switching on and switch-off of a layer, change of its transparency, use of the filter) the image doesn't reflect these manipulations. And, in the beginning everything works, the problem arises after a while. After Photoshop restarting at first works well, then this problem arises again. Video card drivers new. By Windows 10 it is updated. Photoshop CC 2015 works excellently. This problem arose also at my colleague on other computer with absolutely other configuration of the equipment.

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Adobe
Community Expert ,
Dec 29, 2016 Dec 29, 2016

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Lots of weirdness going on there. I'm going with video driver issues on this one since your colleague can repro. (Does your colleague have the same---or similar---video adapter?) What happens when you disable the GPU (via Edit > Preferences > Performance on the menu bar > Graphics Processor Settings)?

Don't rely on Microsoft too much. Vendors are usually quicker with their own video drivers. (NVIDIA, for example, released their latest drivers---v. 376.33 as of this post---a couple of weeks ago.)

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Guest
Dec 29, 2016 Dec 29, 2016

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Change of the modes of the graphic processor,  disable the GPU acceleration doesn't solve a problem. My colleague has absolutely other graphic processor (I have NVidia, he has Intel integrated), he has other system (I have Win10, he has Win7).

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Community Expert ,
Dec 29, 2016 Dec 29, 2016

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That's the "magazine mockup" from the Print templates, correct? I'm checking it out right now to see if I can repro.

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Community Expert ,
Dec 29, 2016 Dec 29, 2016

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I'm trying to repro but cannot seem to get it to do so. (e.g., When I shut layers off, they disappear as expected without moving. Moved layers stay right where they are when I move the canvas.)

Maybe the template itself is corrupt. Did you try another (or delete the one you have and re-download it; believe you have to go to https://assets.adobe.com to get rid of it)?

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Guest
Dec 29, 2016 Dec 29, 2016

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It happens to any file, I used this mockup magazine for an example. I will try to address to support service. Because this problem doesn't allow to work. Thanks for participation.

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Community Expert ,
Dec 30, 2016 Dec 30, 2016

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Does the same thing happen when you disable the GPU? (See my above post for where the settings are.)

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Guest
Dec 30, 2016 Dec 30, 2016

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yes, it occurs even with disable the GPU. after some time of normal work (2-7 minutes) ceases to work again

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Guest
Dec 31, 2016 Dec 31, 2016

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How i can address to support service for the solution of this problem?

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Community Expert ,
Dec 31, 2016 Dec 31, 2016

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A bug report can be submitted here:

Feature Request/Bug Report Form

How much RAM do you have and how much is being used by Photoshop?

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Guest
Jan 01, 2017 Jan 01, 2017

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I have 32 Gb RAM and Photoshope use 70%01.JPG

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Community Expert ,
Jan 01, 2017 Jan 01, 2017

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Weird

Not seeing that issue here.

Win 10 x64 OS

and I know that does not help your situation.

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Community Expert ,
Jan 01, 2017 Jan 01, 2017

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Mitriche74 wrote:

I have 32 Gb RAM and Photoshope use 70%01.JPG

Did you try increasing the cache levels? It can help with screen redraw. (Remember to restart after changing.)

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Guest
Jan 02, 2017 Jan 02, 2017

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yes, I have exposed indicators on a maximum - it hasn't solved a problem00.JPG

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