3 Replies Latest reply on Jan 2, 2017 2:10 AM by sanyamt

    InDesign CC 2017 -  Crashes when including new pages

    maherk41103382

      Hallo All,

       

      Since the Update we have been facing some issues with CC 2017. Besides its slowness the beach ball often shows and InDesign does not reakt anymore.

      Now we are facing following issue: When wanting to add 1 or 2 further pages, InDesign crashes.

       

      The file has 160 pages with several grafics and text.

      Anyone an Idea what to do?

       

      Thanks!

        • 2. Re: InDesign CC 2017 -  Crashes when including new pages
          maherk41103382 Level 1

          Dear Steve,

           

          thanks for the tip. Sadly that did not work out. There seems to be an issue with the pages window. When adding or deleting pages, the beach ball appears. But it is possible to add pages to the document itself when adding these through the document settings.

          • 3. Re: InDesign CC 2017 -  Crashes when including new pages
            sanyamt Adobe Employee

            Hi,

            • Are you able to reproduce the issue with a new document?
            • Is the issue specific to a document(s)? If yes, Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package
            • Operating system
            • Please follow the step to clear preference and cache

                      • InDesign Preference:

                      Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to           version 6 [CS4] the language folder is not used).

                      Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to           version 6 [CS4] the language folder is not used).

                      Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

             

                      • InDesign Cache:

                      Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\                                         <Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

                      Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior           to version 6 [CS4] the language folder is not used).

                      Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4]           the language folder is not used).

             

            Regards

            Sanyam Talwar