1 Reply Latest reply on Dec 30, 2016 7:00 AM by Akash Sharma

    Lightroom Mobile Subscription Is Expired message, but account is active and desktop version working

    psu_jedi

      I am having the issue where my Lightroom Mobile app and the sync to mobile portion of the desktop app say that my account is expired, but the Adobe website and the desktop app show my account is current.

       

      I am on the CC Photography Plan.

       

      A little bit of background:

      I originally purchased this plan through Amazon, but due to a billing issue they couldn't resolve, they cancelled my subscription and refunded my money. Same day after they did that, I went to Adobe's website and activated a new CC Photography plan under the same Adobe ID.