A friend has asked for help. He is running Elements 14 on a Mac with OS 10.11.6 El Capitan. Every time he goes to open an image (File/Open) his computer freezes. He has tried many corrections without success. He reinstalled version 13 and the problem is gone.
You can try out the troubleshooting solutions listed on the following link :
Please free to get back in case of any queries.