1 Reply Latest reply on Jan 2, 2017 2:18 AM by arshla jindal

    Elements 14 Freezes

    Mary Lou Frost Level 1

      A friend has asked for help.  He is running Elements 14 on a Mac with OS 10.11.6 El Capitan.  Every time he goes to open an image (File/Open) his computer freezes.  He has tried many corrections without success.  He reinstalled version 13 and the problem is gone.

       

      Any ideas?

       

      Mary Lou