Lightroom 5.5 activation problemas

[filipoabreu]

Hi!

I'm trying to install Lightroom 5.5 using the original serial number, on a new machine, without any of my others adobe applications.

The system however, returns me the indication that the serial number I'm entering, is just an upgrade serial number, I must enter the original one. But this is the original!

How can I solve this?

THX!

[dj_paige]

You have obviously purchased the upgrade from some earlier version of Lightroom, and a serial number from the earlier version is required where it is asking. Do you have the serial number from an earlier version of Lightroom?

[filipoabreu]

Thanks for your reply!

No... this was my first purchace on adobe, and it stills the first registration on my plans and products list.

I now own three diferents CC acounts, but I need to use this first purchase to teach my youngest.

Is there another way to activate this serial number? Even with an older version of lightroom?

[dj_paige · Accepted solution]

If you bought the upgrade by accident, when you should have bought the full version of Lightroom, I don't know that there's anything you can do at this point; Adobe does not sell Lightroom 5 any more so you can't buy the full version.

I don't know if there's anything you can do at this point, you'd probably have to discuss this with Adobe Live Chat. Contact Customer Care