3 Replies Latest reply on Sep 4, 2017 2:35 PM by TopExposureLab

    Cant open book on Kobo ereader


      I have downloaded a library book to my ereader but it shows up as a black box with the following message when I try to open it to read it


      Oops this document couldnt be opened. This document is protected by Adobe DRM and is currently not authorized for use with your adobe id. Please sign in again with the authorized adobe id and try again..


      I have checked that I am authorized on both my computer and ereader.

      I have already done a hard reset of my reader and relaoded everything


      Not sure what to do know