1 Reply Latest reply on Dec 30, 2016 10:38 AM by BobLevine

    InDesign crashing on startup, not in new user account—what to do

    matua

      Hello. My InDesign CS5 crashes on startup in my regular user account, but runs fine in a newly set up one. Crash report says:

       

      Time Awake Since Boot: 81 seconds

       

      System Integrity Protection: enabled

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020

      Exception Note:        EXC_CORPSE_NOTIFY

       

      Termination Signal:    Segmentation fault: 11

      Termination Reason:    Namespace SIGNAL, Code 0xb

      Terminating Process:   exc handler [0]

       

      VM Regions Near 0x20:

      -->

       

      deleted preferences file and tried booting in safe mode, neither brought any change. Can anyone interpret the crash lor or suggest any next steps otherwise?

       

      Thanks

       

      MacBook Pro Retina 15-inch Mid 2005, MacOS Sierra 10.12.2