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Re: TECH SUPPORT

New Here ,
Dec 30, 2016 Dec 30, 2016

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How do i log in my serial number mine only has 5 brackets when the installer is asking for 6

HELP!

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Adobe Employee ,
Dec 30, 2016 Dec 30, 2016

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Hi Valarie59,

Kindly help us with name of the product you are trying to install and what is the operating system of your computer with its version.

Also the serial number you have got is that all numeric or alpha-numeric ?

Awaiting your response.

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Community Expert ,
Dec 30, 2016 Dec 30, 2016

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you have to use the correct number.  all adobe serial numbers consist of 6 groups of 4 numbers.

Find your serial number

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Community Expert ,
Dec 30, 2016 Dec 30, 2016

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When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Exactly which version of the program do you have that is causing problems?

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

You MAY have a redemption code, not a serial number

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

-and https://forums.adobe.com/thread/1572504

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