27 Replies Latest reply on Jan 2, 2017 5:31 PM by tinplater

    Can't upgrade my new LR6 disc

    tinplater Level 1

      Was given LR6 on disc for Christmas.  Multiple problems including the program is unable to read about 5000 of my 22,000 images read perfectly with LR5.

       

      My disc version is 6.0.  Going to help, then upgrades, then at adobe, when I click on Lightroom upgrade (?CC) it does nothing!

        • 1. Re: Can't upgrade my new LR6 disc
          kglad Adobe Community Professional & MVP

          you don't want to 'upgrade' to cc or you'll convert your perpetually licensed lr6 to a subscription cc (assuming you have a perpetually ilcensed lr).

           

          [moved from Downloading, Installing, Setting Up to Photoshop Lightroom]

          • 2. Re: Can't upgrade my new LR6 disc
            tinplater Level 1

            Thanks...but how do I upgrade the disc version from 6.0 to 6.8?

            • 3. Re: Can't upgrade my new LR6 disc
              JimHess Adobe Community Professional & MVP

              Download the update from here:

              Keeping Lightroom Up-to-Date

              • 4. Re: Can't upgrade my new LR6 disc
                tinplater Level 1

                Unfortunately that link doesn't allow me to download.  I have my serial number, but can't get to a "download" button anywhere!  Beyond me why Adobe cannot simply have a button to update your lightroom 6.0 to 6.8, maybe they do, but I certainly can't find it anywhere!

                • 5. Re: Can't upgrade my new LR6 disc
                  dj_paige Level 9

                  The link given by Jim Hess is exactly what you need. There is no "download button", there are links for downloading Lightroom 6.8.

                  • 6. Re: Can't upgrade my new LR6 disc
                    JimHess Adobe Community Professional & MVP

                    tinplater wrote:

                     

                    Unfortunately that link doesn't allow me to download. I have my serial number, but can't get to a "download" button anywhere! Beyond me why Adobe cannot simply have a button to update your lightroom 6.0 to 6.8, maybe they do, but I certainly can't find it anywhere!

                    The link I provided enables you to navigate to the download page where you can download the update. This is the link that you click on to allow you to go to the download page:

                    Capture.JPG

                    • 7. Re: Can't upgrade my new LR6 disc
                      tinplater Level 1

                      That doesn't work...I think that is the CC version update, not the DVD disc.  I think what may have happened somehow is that Adobe thinks I have the CC version.

                      • 8. Re: Can't upgrade my new LR6 disc
                        tinplater Level 1

                        It will not work...I can only get what I think is the upgrade/download for the CC version, not the disc.

                        Thanks for you assistance, but I am in a catch 22 of not being able to upgrade lightroom 6 regardless of all attempts, reloading the program.  Most disturbing is the fact that when I am in lightroom 6, go to help, select upgrade from the lightroom menu, and nothing happens!  No options, no links, nothing.  Just a blink of the update text!

                        • 9. Re: Can't upgrade my new LR6 disc
                          dj_paige Level 9

                          You have completely misunderstood the situation.

                           

                          It's all one download, no matter if you bought Lightroom 6 download or Lightroom 6 disk or Lightroom CC 2015 download or Lightroom CC 2015 disk, you download the same update file and install it. What file? The file that Jim Hess has pointed out.

                          • 10. Re: Can't upgrade my new LR6 disc
                            JimHess Adobe Community Professional & MVP

                            THERE IS ONLY ONE UPDATE. Whether you have Lightroom 6 or Lightroom CC is all dependent on how you have signed in. For some reason, people seem to think that there is something mystical/magical/mysterious//dangerous about Lightroom CC. It is the same program, installed the same way you installed Lightroom 6, runs locally on your computer just like Lightroom 6, all of your work is stored locally just like it is on Lightroom 6  because it is the same program. The link I gave you will give you the update that will update your Lightroom 6 to Lightroom 6 .8. There is no other update that can be given to you because there is only one update.

                            • 11. Re: Can't upgrade my new LR6 disc
                              tinplater Level 1

                              Somehow Adobe must think I have the CC when I have the disc.  When I click on the download, it asks me to close lightroom which is running.  But when I do that (close lightroom) it disappears completely and the download never starts.  Then to get Lightroom 6 up and running again, I have to insert the disc and reinstall it!!

                              • 12. Re: Can't upgrade my new LR6 disc
                                tinplater Level 1

                                Thank you, but I am just unable to update..I am asked to close lightroom to perform the update, when I do that lightroom disappears and nothing happens with the update process.  Then I have to reload the program via the disc.....it disappears from the toolbar and is not to be found in the application folder.

                                • 13. Re: Can't upgrade my new LR6 disc
                                  kglad Adobe Community Professional & MVP

                                  did you check your c>program files>adobe folder for an adobe lightroom directory?

                                   

                                  if so, and there's no lightroom directory, is your computer 64bit?

                                  • 14. Re: Can't upgrade my new LR6 disc
                                    JimHess Adobe Community Professional & MVP

                                    I have never encountered a problem such as you are describing. After you download the installer for the update, make sure Lightroom is closed before you start the installer and see if that helps. It's possible that the installer created a new folder for the updated version. Have you checked?

                                    • 15. Re: Can't upgrade my new LR6 disc
                                      tinplater Level 1

                                      Thank you...after one hour of assistance through adobe chat line with the technician taking control of my computer she was finally able to get things corrected.  She was almost as confused as I , but appears that the problem originated from Adobe thinking I had CC rather than the disk.  I did receive conflicting "help" from adobe before that, with one agent claiming there was no difference between LR6 and CC, another claimed there was no update for for lightroom 6 when in fact there is (6.8).

                                      All said, the upgrade from lightroom 5 to 6.8 is very disappointing...essentially all you get is RAW updates, and some tool for HDR Panoramas.  The dehazing tool is not included.  Hardly worth the $150 charged for the program.

                                      • 16. Re: Can't upgrade my new LR6 disc
                                        tinplater Level 1

                                        Thank you...after one hour of assistance through adobe chat line with the technician taking control of my computer she was finally able to get things corrected.  She was almost as confused as I , but appears that the problem originated from Adobe thinking I had CC rather than the disk.  I did receive conflicting "help" from adobe before that, with one agent claiming there was no difference between LR6 and CC, another claimed there was no update for for lightroom 6 when in fact there is (6.8).

                                        All said, the upgrade from lightroom 5 to 6.8 is very disappointing...essentially all you get is RAW updates, and some tool for HDR Panoramas.  The dehazing tool is not included.  Hardly worth the $150 charged for the program if you have 5.

                                        • 17. Re: Can't upgrade my new LR6 disc
                                          kglad Adobe Community Professional & MVP

                                          (it should have been $80 for the upgrade from lr 5 to lr 6.)

                                          • 18. Re: Can't upgrade my new LR6 disc
                                            JimHess Adobe Community Professional & MVP

                                            Actually, there are a few other added features. However, if you had carefully read the  feature list you would have understood  that the dehaze is not part of Lightroom 6. And if you paid $150 to upgrade to Lightroom 6 you didn't follow the prompts very closely. You have to indicate that you want to purchase the upgrade and indicate the version you are upgrading from. After you do that the price changes to $79.

                                            • 19. Re: Can't upgrade my new LR6 disc
                                              tinplater Level 1

                                              No Jim, you can't upgrade 5 to 6; at least my daughter couldn't as it was a gift from her; she ordered it on amazon; I didn't know anything about the dehaze tool, only found out about it after trying youtube tutorials for 6.  (that is an entire different problem because the distinction between 6 and CC is not made clear in those videos)  I was primarily interested in getting the RAW update for my Sony a7r but thought there would be more enhancements from 5 to 6 beyond that.  At least Adobe Chat technician was very helpful although it took her an hour to get me operational.  The technician agreed with me that the CC and 6 distinction is very confusing, in fact on Adobe representative earlier today informed me there was no update for 6, and another said CC and 6 are the same thing!

                                              • 20. Re: Can't upgrade my new LR6 disc
                                                tinplater Level 1

                                                Unfortunately my disc was a gift from my daughter who ordered it on Amazon paying the full price.  I am still going to see if I can send it back for a refund...it clearly is not worth $149 to just get the RAW updates and the down the road ability to update (I suspect Adobe will give up on any support for lightroom outside of the CC  in the future and then start raising the monthly charges when they have everyone captive!)  Thanks for your input.

                                                Paul

                                                • 21. Re: Can't upgrade my new LR6 disc
                                                  JimHess Adobe Community Professional & MVP

                                                  Yeah, people have been saying that now for a couple of years. And if that's the only excuse for not going with the creative cloud that's a pretty flimsy excuse.  Adobe has built a good base of creative cloud users. Why do you think they would mess things up by trying to raise the price? The program is already proving to be very profitable for them.

                                                  • 22. Re: Can't upgrade my new LR6 disc
                                                    JimHess Adobe Community Professional & MVP

                                                    The only reason the difference between Lightroom 6 and Lightroom CC is so confusing is because people don't take the time to stop and understand what is really happening.  They seem to think that Lightroom CC is something mystical that runs in the cloud and stores all of their images in the cloud. That is not the case. The program installs and runs locally on your computer. Lightroom CC has the added option of Lightroom Mobile  as well as all the features that have been added. But Lightroom 6 users don't look at that with any degree of understanding. All they want to do is complain that they don't get the new features. But they aren't paying for them.

                                                    • 23. Re: Can't upgrade my new LR6 disc
                                                      tinplater Level 1

                                                      I just personally like to have the software program, most last me for years, use on multiple machines, and are much cheaper in the long run (at least for me).   Why did Adobe feel compelled to abandon 5 and issue 6 when there are hardly any improvements?  I had to have been a financial decision to pressure users towards CC.  They should have just kept on with 5 unchanged and made the choice between 5 and CC, not between 5 and CC and 6 on disc.  And if the subscription rate in a couple of years is $25 per month, get back to me and let me know how flimsy that argument was.  (you also have to realize I barely use photoshop..if they had offered cloud with just lightroom for $4.99 I probably would have gone that route:)

                                                      • 24. Re: Can't upgrade my new LR6 disc
                                                        tinplater Level 1

                                                        I disagree...I did pay for them $149! (or $79 if you want to take the gift out of the equation).  What did I get for my $79? 

                                                         

                                                        And as for taking the time to stop and understand what is really happening is a nonsensical argument.  What is happening is that you are purchasing a software program whose issues do not become apparent until after you use them.  I love my lightroom 5 and was hoping for improvements with 6..isn't that a reasonable expectation especially after you spend $80 to $150 dollars for the disc?  Even Adobe techs (I was intouch with 4 today) are confused and one agreed that there really was not much reason to have 6 if you have 5.   Think about this..one tech told me CC and 6 were the same, another said there was no update for 6 when in fact there is, of course, 6.8

                                                         

                                                        No I may be confused, but many others are as well (one tech told me she was flooded with folks having these same issues), and much of the blame for that confusion falls with Adobe, not their customers.

                                                        • 25. Re: Can't upgrade my new LR6 disc
                                                          JimHess Adobe Community Professional & MVP

                                                          tinplater wrote:

                                                           

                                                          And if the subscription rate in a couple of years is $25 per month, get back to me and let me know how flimsy that argument was. (you also have to realize I barely use Photoshop..if they had offered cloud with just Lightroom for $4.99 I probably would have gone that route:)

                                                          There's nothing to indicate  that the monthly fee is going to increase. And since you said you want to "own" your software, I suspect you probably wouldn't take Lightroom even at $4.99/month. And what do you get when you buy a disc version? You get the initial release. And as soon as you install it you have to download an update from the website. This debate could go on forever. It's pointless. You have your mind made up.

                                                          • 26. Re: Can't upgrade my new LR6 disc
                                                            JimHess Adobe Community Professional & MVP

                                                            These Adobe "Techs" that you refer to are not in the US. In reality, you probably know more about Lightroom than they do. In one sense, Lightroom 6 and Lightroom CC ARE the very same program, installed by the very same installer. If you license it as Lightroom CC you get the added features. If you license it as Lightroom 6 you get the features that were included in Lightroom 6, and you get ongoing updates to include new cameras and bug fixes. But it is all the very same program. There are updates for Lightroom 6.. The latest update is version 6.8.  And there will be additional updates to Lightroom 6 until/if Lightroom 7 is released.  When/if that happens you can pay an additional $79 for that upgrade that will probably include all of the new features that have been added to Lightroom CC. But then you will stay at that level as far as features go until the next upgrade (not update) is released.

                                                            • 27. Re: Can't upgrade my new LR6 disc
                                                              tinplater Level 1

                                                              Thanks, you can be certain that I will check very carefully what is included in lightroom 7 before taking the plunge again!