21 Replies Latest reply on Jan 31, 2017 1:09 PM by alexb42611311

    Photoshop keeps crashing on me

    alexb42611311

      Hi,

       

      I had Photoshop 2017 and it kept crashing, so I asked online support for help and they had me install the 2015.5 version. It worked for a while but eventually started crashing for no apparent reason as well. I installed the 2015 version but it's crashing too. I updated it but it didn't change anything. Today, I tried Photoshop 2015.5 and this is the crash report I got:

       

      Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x57925cc8

      Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x5690357a

      Exception code: 0xc0000005

      Fault offset: 0x0000000002653c82

      Faulting process id: 0x51f8

      Faulting application start time: 0x01d263b08b5f0292

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\Spaces\libcef.dll

      Report Id: 36ff0c86-9c11-441e-aa35-9f35900f0802

      Faulting package full name:

      Faulting package-relative application ID:

       

      And this is the crash report for Photoshop 2015:

       

      Faulting application name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0

      Faulting module name: atio6axx.dll, version: 6.14.10.13399, time stamp: 0x55c409bf

      Exception code: 0xc0000005

      Fault offset: 0x0000000000175947

      Faulting process id: 0x2b08

      Faulting application start time: 0x01d2632b0c65ace8

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

      Report Id: 3ba420dd-eb50-4e66-b050-d5c5ce62b9d8

      Faulting package full name:

      Faulting package-relative application ID:

       

      Thank you in advance for your help,

      Alex

        • 1. Re: Photoshop keeps crashing on me
          JJMack Most Valuable Participant

          Your Display device driver is crashing check AMD web site for a better driver.

          1 person found this helpful
          • 2. Re: Photoshop keeps crashing on me
            federico platon Adobe Community Professional & MVP

            I have the very same error from time to time.

            I get it repeated when using a simple custom Shape and try to change its fill and stroke:

            crashPS2017.jpg

             

            I have just updated the (stable and recomended) Nvidia driver 10.18.13.6881 of last summer, to the latest one available 21.21.13.7633.

            No sucess.

            Here are my latest crash logs:

             

            Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

            Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

            Exception code: 0xc0000005

            Fault offset: 0x0000000002656a65

            Faulting process id: 0x2190

            Faulting application start time: 0x01d26bfc4241cbe1

            Faulting application path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

            Faulting module path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

            Report Id: f16a2639-6697-4c28-a82a-13af4f66b5a3

             

            Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

            Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

            Exception code: 0xc0000005

            Fault offset: 0x0000000002656a65

            Faulting process id: 0x2174

            Faulting application start time: 0x01d26bfc423cbcb3

            Faulting application path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

            Faulting module path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

            Report Id: 71610947-d084-498e-95ad-cfa41c38017e

             

            Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

            Faulting module name: MMXCore.8bx, version: 18.0.1.1, time stamp: 0x583e8b94

            Exception code: 0xc000041d

            Fault offset: 0x0000000000061360

            Faulting process id: 0x78

            Faulting application start time: 0x01d26bfc3c0f902a

            Faulting application path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Photoshop.exe

            Faulting module path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

            Report Id: bc9623ed-cb96-4a71-a9e4-ff8edf6da866

             

            Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

            Faulting module name: MMXCore.8bx, version: 18.0.1.1, time stamp: 0x583e8b94

            Exception code: 0xc0000005

            Fault offset: 0x0000000000061360

            Faulting process id: 0x78

            Faulting application start time: 0x01d26bfc3c0f902a

            Faulting application path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Photoshop.exe

            Faulting module path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

            Report Id: 7f24af2e-e05d-4bac-88f9-76a3a0cff9b4

             

            Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

            Faulting module name: MMXCore.8bx, version: 18.0.1.1, time stamp: 0x583e8b94

            Exception code: 0xc0000005

            Fault offset: 0x0000000000061360

            Faulting process id: 0x78

            Faulting application start time: 0x01d26bfc3c0f902a

            Faulting application path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Photoshop.exe

            Faulting module path: C:\Adobe CC2015\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

            Report Id: 7f24af2e-e05d-4bac-88f9-76a3a0cff9b4

            • 3. Re: Photoshop keeps crashing on me
              federico platon Adobe Community Professional & MVP

              I have just manually trashed Adobe Photoshop CC 2017 Prefs.psp file

              and it seems, at least the crash when editing a custom shape has not reappeared

              • 4. Re: Photoshop keeps crashing on me
                alexb42611311 Level 1

                I tried that and it didn't change anything.

                • 5. Re: Photoshop keeps crashing on me
                  alexb42611311 Level 1

                  This is what I get:

                   

                  Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d

                  Faulting module name: atio6axx.dll, version: 6.14.10.13399, time stamp: 0x55c409bf

                  Exception code: 0xc0000005

                  Fault offset: 0x0000000000175947

                  Faulting process id: 0x50bc

                  Faulting application start time: 0x01d270586e53a980

                  Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

                  Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

                  Report Id: d9bbd3d4-0a87-4f41-89c5-1b77b6b888de

                  Faulting package full name:

                  Faulting package-relative application ID:

                  • 7. Re: Photoshop keeps crashing on me
                    Nancy OShea Adobe Community Professional & MVP

                    Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dllHow To Fix Atio6axx.dll is Missing / Not Found Error

                     

                     

                    Nancy

                    1 person found this helpful
                    • 8. Re: Photoshop keeps crashing on me
                      alexb42611311 Level 1

                      Not it

                       

                      Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x57925cc8

                      Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x5690357a

                      Exception code: 0xc0000005

                      Fault offset: 0x0000000002653c82

                      Faulting process id: 0x23ec

                      Faulting application start time: 0x01d272bbc53dd7f3

                      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

                      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\Spaces\libcef.dll

                      Report Id: 165fc108-2cfb-4906-9b2b-5be70c3808ac

                      Faulting package full name:

                      Faulting package-relative application ID:

                      • 9. Re: Photoshop keeps crashing on me
                        Jesper Storm Bache Adobe Employee

                        Lavasoft can cause these kind of problems. Please refer to: Photoshop crashes with Lavasoft Chrome extension installed

                        If that does not solve the issue, then you can disable the Adobe Spaces functionality by renaming "Spaces" (inside the internal plug-ins folder) to "~Spaces" (that is "Spaces" with a tilde in front of the name.

                        Jesper

                        • 10. Re: Photoshop keeps crashing on me
                          alexb42611311 Level 1

                          I can't find the folder you're talking about.

                          • 11. Re: Photoshop keeps crashing on me
                            Jesper Storm Bache Adobe Employee

                            Sorry, I did not have a booted Windows machine when I wrote my reply. The folder I am referring to is:

                               C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces

                            rename to

                              C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\~Spaces

                             

                            I would look at the Lavasoft reference first (note Lavasoft can come bundled with other software, so even if you don't remember installing it, you may still have it on your machine).

                            Jesper

                            • 12. Re: Photoshop keeps crashing on me
                              Nancy OShea Adobe Community Professional & MVP

                              In your File Manager, turn on Hidden Items and File Name Extensions.  See screenshot.

                              • 13. Re: Photoshop keeps crashing on me
                                alexb42611311 Level 1

                                That didn't work

                                 

                                Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                Faulting module name: atio6axx.dll, version: 6.14.10.13399, time stamp: 0x55c409bf

                                Exception code: 0xc0000005

                                Fault offset: 0x0000000000175947

                                Faulting process id: 0x170c

                                Faulting application start time: 0x01d2739069b158ba

                                Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

                                Report Id: 91a2ce08-9afe-4873-8c21-a1dc18a164a0

                                Faulting package full name:

                                Faulting package-relative application ID:

                                • 14. Re: Photoshop keeps crashing on me
                                  JJMack Most Valuable Participant

                                  alexb42611311 wrote:

                                   

                                  Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

                                   

                                  Look for a newer Display Driver on AMD site for windows for your display adapter. Download Drivers

                                   

                                  Please use Photoshop's  menu Help>System Info Copy and past that info here.

                                  • 15. Re: Photoshop keeps crashing on me
                                    alexb42611311 Level 1

                                    Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

                                    Number of Launches: 2

                                    Version: 10 or greater

                                    System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

                                    Physical processor count: 4

                                    Processor speed: 1996 MHz

                                    Built-in memory: 11199 MB

                                    Free memory: 3487 MB

                                    Memory available to Photoshop: 9789 MB

                                    Memory used by Photoshop: 60 %

                                    History Thumbnails: Enabled.

                                    Touch Bar: Enabled.

                                    Alias Layers: Disabled.

                                    Modifier Palette: Enabled.

                                    3D Multitone Printing: Disabled.

                                    Highbeam: Enabled.

                                    Image tile size: 1028K

                                    Image cache levels: 6

                                    Font Preview: Disabled

                                    TextComposer: Latin

                                    Display: 1

                                    Display Bounds: top=0, left=0, bottom=768, right=1366

                                    OpenGL Drawing: Disabled.

                                    OpenGL Allow Old GPUs: Not Detected.

                                    AIFCoreInitialized=1

                                    AIFOGLInitialized=1

                                    OGLContextCreated=1

                                    NumGLGPUs=1

                                    NumCLGPUs=2

                                    NumNativeGPUs=0

                                    glgpu[0].GLVersion="4.1"

                                    glgpu[0].IsIntegratedGLGPU=0

                                    glgpu[0].GLMemoryMB=1024

                                    glgpu[0].GLName="AMD Radeon(TM) R5 Graphics"

                                    glgpu[0].GLVendor="ATI Technologies Inc."

                                    glgpu[0].GLVendorID=4098

                                    glgpu[0].GLDriverVersion="15.201.1101.0"

                                    glgpu[0].GLRectTextureSize=16384

                                    glgpu[0].GLRenderer="AMD Radeon(TM) R5 Graphics"

                                    glgpu[0].GLRendererID=38993

                                    glgpu[0].HasGLNPOTSupport=1

                                    glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,at icfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva, atiumd6a.cap,atitmm64.dll"

                                    glgpu[0].GLDriverDate="20150806000000.000000-000"

                                    glgpu[0].CanCompileProgramGLSL=1

                                    glgpu[0].GLFrameBufferOK=1

                                    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"

                                    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]

                                    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                                    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                                    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                                    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                                    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                                    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

                                    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

                                    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

                                    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

                                    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                                    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                                    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                                    clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"

                                    clgpu[0].CLDeviceVersion="2.0 AMD-APP (1800.11)"

                                    clgpu[0].IsIntegratedCLGPU=1

                                    clgpu[0].CLMemoryMB=2559

                                    clgpu[0].CLName="Mullins"

                                    clgpu[0].CLVendor="Advanced Micro Devices, Inc."

                                    clgpu[0].CLVendorID=4098

                                    clgpu[0].CLDriverVersion="1800.11 (VM)"

                                    clgpu[0].CLBandwidth=8.31705e+09

                                    clgpu[0].CLCompute=58.4627

                                    clgpu[1].CLPlatformVersion="2.0 AMD-APP (1800.11)"

                                    clgpu[1].CLDeviceVersion="2.0 AMD-APP (1800.11)"

                                    clgpu[1].IsIntegratedCLGPU=0

                                    clgpu[1].CLMemoryMB=2048

                                    clgpu[1].CLName="Iceland"

                                    clgpu[1].CLVendor="Advanced Micro Devices, Inc."

                                    clgpu[1].CLVendorID=4098

                                    clgpu[1].CLDriverVersion="1800.11 (VM)"

                                    clgpu[1].CLBandwidth=1.19579e+10

                                    clgpu[1].CLCompute=348.612

                                    License Type: Subscription

                                    Serial number: 96040140911717260276

                                    GUIDBucket:

                                      bucket: 52

                                      test: control

                                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                                    Temporary file path: C:\Users\ANNESO~1\AppData\Local\Temp\

                                    Photoshop scratch has async I/O enabled

                                    Scratch volume(s):

                                      Startup, 906.5G, 512.0G free

                                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

                                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                                     

                                     

                                    Installed components:

                                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                       ACE.dll   ACE 2016/11/04-01:10:53   79.578171   79.578171

                                       AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                                       AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                                       AdobeOwl.dll   Adobe Owl   5.2.11  

                                       AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

                                       AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

                                       AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171

                                       AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

                                       AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

                                       AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

                                       adobe_caps.dll   Adobe CAPS   10,0,0,6  

                                       AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171

                                       ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

                                       AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                                       amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000

                                       ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171

                                       AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                                       AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                                       Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171

                                       BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171

                                       boost_date_time.dll   photoshopdva   10.0.0  

                                       boost_signals.dll   photoshopdva   10.0.0  

                                       boost_system.dll   photoshopdva   10.0.0  

                                       boost_threads.dll   photoshopdva   10.0.0  

                                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                       CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1

                                       CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                                       CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171

                                       dnssd.dll   Bonjour   3,0,0,2  

                                       dvaaudiodevice.dll   photoshopdva   10.0.0  

                                       dvacore.dll   photoshopdva   10.0.0  

                                       dvamarshal.dll   photoshopdva   10.0.0  

                                       dvamediatypes.dll   photoshopdva   10.0.0  

                                       dvametadata.dll   photoshopdva   10.0.0  

                                       dvametadataapi.dll   photoshopdva   10.0.0  

                                       dvametadataui.dll   photoshopdva   10.0.0  

                                       dvaplayer.dll   photoshopdva   10.0.0  

                                       dvatransport.dll   photoshopdva   10.0.0  

                                       dvaui.dll   photoshopdva   10.0.0  

                                       dvaunittesting.dll   photoshopdva   10.0.0  

                                       dynamiclink.dll   photoshopdva   10.0.0  

                                       ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

                                       icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                                       icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                                       icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                                       igestep30.dll   IGES Reader   9.3.0.113  

                                       imslib.dll   IMSLib DLL   10.0.0.1  

                                       JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

                                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                       libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                       LogSession.dll   LogSession   7.4.1.60.45263  

                                       mediacoreif.dll   photoshopdva   10.0.0  

                                       MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

                                       pdfsettings.dll   Adobe PDFSettings   1.04  

                                       Photoshop.dll   Adobe Photoshop CC 2017   18.0.1  

                                       Plugin.dll   Adobe Photoshop CC 2017   18.0.1  

                                       PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

                                       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

                                       PSArt.dll   Adobe Photoshop CC 2017   18.0.1  

                                       PSViews.dll   Adobe Photoshop CC 2017   18.0.1  

                                       SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

                                       SVGRE.dll   SVGRE   79.578171   79.578171

                                       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                                       TfFontMgr.dll   FontMgr   9.3.0.113  

                                       TfKernel.dll   Kernel   9.3.0.113  

                                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                       updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                                       VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                                       VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                                       WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                                       wu3d.dll   U3D Writer   9.3.0.113  

                                     

                                     

                                     

                                     

                                    Required plug-ins:

                                     

                                     

                                       3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”

                                       Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”

                                       Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”

                                       Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”

                                       Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”

                                       BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Camera Raw 9.8 - from the file “Camera Raw.8bi”

                                       Camera Raw Filter 9.8 - from the file “Camera Raw.8bi”

                                       Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

                                       Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

                                       Chrome 18.0.1 - from the file “Filter Gallery.8bf”

                                       Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”

                                       Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

                                       Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”

                                       CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”

                                       Craquelure 18.0.1 - from the file “Filter Gallery.8bf”

                                       Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”

                                       Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”

                                       Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Cutout 18.0.1 - from the file “Filter Gallery.8bf”

                                       Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”

                                       De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Dicom 18.0.1 - from the file “Dicom.8bi”

                                       Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

                                       Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”

                                       Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”

                                       Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”

                                       Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”

                                       Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”

                                       Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Film Grain 18.0.1 - from the file “Filter Gallery.8bf”

                                       Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”

                                       Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Fresco 18.0.1 - from the file “Filter Gallery.8bf”

                                       Glass 18.0.1 - from the file “Filter Gallery.8bf”

                                       Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”

                                       Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Grain 18.0.1 - from the file “Filter Gallery.8bf”

                                       Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”

                                       Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”

                                       HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”

                                       HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”

                                       JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”

                                       Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Lens Blur 18.0.1 - from the file “Lens Blur.8bf”

                                       Lens Correction 18.0.1 - from the file “Lens Correction.8bf”

                                       Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Liquify 18.0.1 - from the file “Liquify.8bf”

                                       Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

                                       Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”

                                       Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”

                                       Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”

                                       Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”

                                       Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”

                                       Note Paper 18.0.1 - from the file “Filter Gallery.8bf”

                                       NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”

                                       Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”

                                       OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”

                                       Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”

                                       Patchwork 18.0.1 - from the file “Filter Gallery.8bf”

                                       Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”

                                       Photocopy 18.0.1 - from the file “Filter Gallery.8bf”

                                       Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”

                                       Photoshop Touch 14.0 - from the file “PSDX.8bi”

                                       Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

                                       Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”

                                       Plaster 18.0.1 - from the file “Filter Gallery.8bf”

                                       Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”

                                       PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”

                                       Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”

                                       PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”

                                       Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”

                                       Reticulation 18.0.1 - from the file “Filter Gallery.8bf”

                                       Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”

                                       Save for Web 18.0.1 - from the file “Save for Web.8be”

                                       ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”

                                       Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”

                                       Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”

                                       Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”

                                       Spatter 18.0.1 - from the file “Filter Gallery.8bf”

                                       Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Sponge 18.0.1 - from the file “Filter Gallery.8bf”

                                       Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”

                                       Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”

                                       Stamp 18.0.1 - from the file “Filter Gallery.8bf”

                                       Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”

                                       Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Texturizer 18.0.1 - from the file “Filter Gallery.8bf”

                                       Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”

                                       Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Underpainting 18.0.1 - from the file “Filter Gallery.8bf”

                                       Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”

                                       Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

                                       Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       Water Paper 18.0.1 - from the file “Filter Gallery.8bf”

                                       Watercolor 18.0.1 - from the file “Filter Gallery.8bf”

                                       Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

                                       WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”

                                       Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                       Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”

                                       ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”

                                     

                                     

                                    Optional and third party plug-ins: NONE

                                     

                                     

                                     

                                     

                                    Duplicate and Disabled plug-ins: NONE

                                     

                                     

                                     

                                     

                                    Plug-ins that failed to load: NONE

                                     

                                     

                                    Extensions:

                                     

                                     

                                       com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

                                       Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

                                       Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

                                       New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”

                                       Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

                                       com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

                                       Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                                       Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                                       Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

                                       Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                                       com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                                     

                                     

                                    Installed TWAIN devices: NONE

                                    • 16. Re: Photoshop keeps crashing on me
                                      JJMack Most Valuable Participant

                                      alexb42611311 wrote:

                                      OpenGL Drawing: Disabled.

                                      OpenGL Allow Old GPUs: Not Detected.

                                      AIFCoreInitialized=1

                                      AIFOGLInitialized=1

                                      OGLContextCreated=1

                                      NumGLGPUs=1

                                      NumCLGPUs=2

                                      NumNativeGPUs=0

                                      glgpu[0].GLVersion="4.1"

                                      glgpu[0].IsIntegratedGLGPU=0

                                      glgpu[0].GLMemoryMB=1024

                                      glgpu[0].GLName="AMD Radeon(TM) R5 Graphics"

                                      glgpu[0].GLVendor="ATI Technologies Inc."

                                      glgpu[0].GLVendorID=4098

                                      glgpu[0].GLDriverVersion="15.201.1101.0"

                                      glgpu[0].GLRectTextureSize=16384

                                      glgpu[0].GLRenderer="AMD Radeon(TM) R5 Graphics"

                                      glgpu[0].GLRendererID=38993

                                      glgpu[0].HasGLNPOTSupport=1

                                      glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,at icfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva , atiumd6a.cap,atitmm64.dll"

                                      glgpu[0].GLDriverDate="20150806000000.000000-000"

                                       

                                       

                                      You display driver is over a year old please install a newer version. AMD release their newest ones three day ago...

                                       

                                      AMD Radeon R5 M Series Graphics

                                       

                                      Windows 10

                                      Windows 8.1

                                      Windows 8

                                      Windows 7

                                       

                                      AMD Radeon™ R5 M315

                                       


                                      64-bit


                                      64-bit

                                       


                                      64-bit

                                       

                                      AMD Radeon™ R5 M320

                                       


                                      64-bit


                                      64-bit

                                       


                                      64-bit

                                       

                                      AMD Radeon™ R5 M330

                                       


                                      64-bit


                                      64-bit

                                       


                                      64-bit

                                       

                                      AMD Radeon™ R5 M335

                                       


                                      64-bit


                                      64-bit

                                       


                                      64-bit

                                      • 17. Re: Photoshop keeps crashing on me
                                        alexb42611311 Level 1

                                        I did upgrade it, two weeks ago and again today. My computer is telling me it doesn't detect a compatible AMD graphics driver. I already completely uninstalled my driver and re-installed it and it didn't change anything. I think I'll have to get my computer checked out by a professional.

                                        • 18. Re: Photoshop keeps crashing on me
                                          JJMack Most Valuable Participant

                                          alexb42611311 wrote:

                                           

                                          I did upgrade it, two weeks ago and again today. My computer is telling me it doesn't detect a compatible AMD graphics driver. I already completely uninstalled my driver and re-installed it and it didn't change anything. I think I'll have to get my computer checked out by a professional.

                                          If downloaded the driver two weeks ago and installed it why doe your Photoshop system info show the driver date

                                          glgpu[0].GLName="AMD Radeon(TM) R5 Graphics"

                                          glgpu[0].GLVendor="ATI Technologies Inc."

                                          glgpu[0].GLDriverDate="20150806000000.000000-000"

                                          Aug. 6, 2015 ?

                                           

                                          Did you download the right driver for the R5 Graphics it should find you display adapter...

                                           

                                          AMD Radeon™ R5 M315

                                          AMD Radeon™ R5 M320

                                          AMD Radeon™ R5 M330

                                          AMD Radeon™ R5 M335

                                          • 19. Re: Photoshop keeps crashing on me
                                            alexb42611311 Level 1

                                            I clicked "Automatically detect and install your driver"

                                            Automatically Detect and Install Your Driver

                                             

                                            Automatically Detect and Install Your Driver

                                             

                                            Automatically Detect and Install Your Driver

                                             

                                            Automatically Detect and Install Your Driver

                                            • 20. Re: Photoshop keeps crashing on me
                                              alexb42611311 Level 1

                                              error.png

                                              This is what I get. And I've already uninstalled and re-installed the drivers in Safe Mode

                                              • 21. Re: Photoshop keeps crashing on me
                                                alexb42611311 Level 1

                                                Now, I get a BSOD the minute I launch Photoshop. The Windows team did literally everything they could.