CC Mobile Sync Sign In

[kandarz]

I'm unable to get Lightroom CC 2015.8 to sign into Mobile to Sync to/from mobile apps.

Lightroom's Help menu says I'm signed into my CC account. The name placard says "Get started with Lightroom mobile" and "Sync with Lightroom mobile (Sign in)". Preferences -> Lightroom mobile says "Adobe ID: Not signed in".

Creative Cloud 3.9.5.353 freshly installed. Only Lightroom is installed.

I've done the following with no success:

• removed Lightroom and reinstalled
• removed Creative Cloud and reinstalled
• removed all CC apps, ran CC Cleaner on All CC apps and Adobe ID credentials
• read these threads:
  • lightroom mobile on desktop app, won't sign in
  • Unable to login to Lightroom Mobile  (My CC is teacher/student but purchased through Adobe.com)
  • Problems with mobile sync sign in
  • Re: Do I really have to sign back in to Lightroom mobile every time I start? (Can't sign in at all)
  • Lightroom mobile won't sync anymore-Says to sign in (CC is open and running and syncing TypeKit)
  • Can't sign in to Creative Cloud Desktop application...
  • I can't get the sign in screen in login mobile. When I click sign in , it goes to the 'connecting sc...
  • Cannot sync Lightroom Mobile / Cannot connect with desktop app
  • Edit/preferences/lr mobile tab say not signed in?
• Creative Cloud signs me out or asks me to sign in repeatedly

Windows 10 Pro 1607. Full Creative Cloud membership. Adobe ID password reset. Lightroom mobile sync between iPad and Android phone works. Typekit syncing works.

What else am I missing? I'd like to be able to sync to mobile to share photos in person.

Thanks in advance!

[john beardsworth]

So what happens when you use the menu Help > Sign In ? Do that, and then go to the Preferences, Mobile tab.

[kandarz]

The Help menu shows I'm signed in. I've already attempted to Sign out and sign back in with no change in the ability to use Lightroom mobile from my desktop.

[john beardsworth · Accepted solution]

Have you tried resetting your preferences? I would suggest you follow the instructions at How to set Lightroom preferences  to find the preferences file and make a copy of it before deleting.

Another thing to try is removing the Sync.lrdata file, which is the hidden database containing sync data.

• On Mac it's at /Users//Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
• On Win it would be at C:\Users\\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

[kandarz]

While neither of the suggested items fixed it, I went a step further and removed the entire C:\Users\\AppData\Local\Adobe\Lightroom\ folder which solved the problem.

Thanks for your help John!