1 Reply Latest reply on Jan 1, 2017 11:49 PM by Nanaky

    unable to download ePub (authorization error)

    mary kayg91881035

      Upon downloading a library book in ePub format to Digital Edition, I get an "Error! Check Activation." message. After uninstalling and reinstalling, with no success, I contacted customer support who tried to have me unauthorize and reauthorize the device. While attempting that, I got an "Unable to Erase Authorization. Please try again after some time." error message.

       

      At this point, I was told by the support agent that the problem wasn't their fault and that I needed to contact the forum - which is what I am now doing. We cannot do anything with digital editions making it entirely useless so help is much needed.

        • 1. Re: unable to download ePub (authorization error)
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.