7 Replies Latest reply on Jul 30, 2017 1:47 PM by dj_paige

    Why Won't Lightroom Open RAW Files from Canon 1DX Mark II?

    dolphin2421

      I have a new Canon 1DX Mk 2 and Lightroom will not open its raw files.  It doesn't matter if the camera is connected to my MacBook Pro via USB 3.0 or if I'm opening the files from a card reader.  The application sees my camera in the Import dialog, but doesn't find any accessible files.

       

      I have the latest version of Lightroom CC installed (CC 2015.8 [ 1099473 ]), the latest version of Mac OS Sierra 10.12.2 and the necessary Canon utility drivers installed but I can't seem to get around this problem as others have reported in this forum.  I've updated the camera firmware to the latest version, too.

       

      I can open and import the files in Adobe Bridge and in the Adobe Photo Importer, but I can't figure out why Lightroom can't see the files.  Any help would be appreciated.

       

      Thanks, and Happy New Year!

       

      --jag