6 Replies Latest reply on Aug 18, 2017 2:13 PM by pennycooke

    Lightroom Mobile no longer syncs RAW files from iphone 7+

    pennycooke

      Recently I'm no longer able to sync my RAW photos from my iPhone to lightroom.adobe.com. It was working perfectly till about a few weeks ago I noticed only JPEGs were syncing and not the DNG files. Lightroom on my phone says "All up to date" but on lightroom.adobe.com I get the error "Sync has not finished for file". I've already tried deleting Lightroom mobile and reinstalling (which only resulted in losing my RAW files that weren't synced.) I've also spoken to Adobe Support on the phone for about two hours and they were unable to remedy the problem. They recommended reaching out here on the forums. Has anyone encountered this problem? Any help would be greatly appreciated.

       

      Including screen shots

      Iphone
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      lightroom.adobe.com

       

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