1 Reply Latest reply on Jan 2, 2017 11:43 PM by Nanaky

    Ereader problems with ADE ID after factory reset.


      I have been having problems with my Kobo reader. I had to change my old email address to a new one, but this meant that I had to completely reset the ereader and also unauthorise and reauthorise ADE. Unfortunately I had a lot of books on the ereader that were not Kobo, but I had purchased before. I am now unable to access these as it is asking for my ADE ID, but these were purchased with a different email and ADE ID. Is there any way at all to access these books or are they completely lost?