6 Replies Latest reply on Jan 6, 2017 1:21 AM by Eternal Warrior

    Hyperlink to an email is not working


      Hi, I've used hyperlinks in InDesign before with no problem. But since I've upgraded to the latest version on the cloud, when I test the inserted hyperlink from within Indesign the computer just opens up my web browser rather than my default email application. It goes without saying that even after I export the pdf whether as an interactive pdf or print pdf the link goes to the same web browser.


      I'm using a PC.

      So what I notice is that in the hyperlink panel the "mail to:" address includes a "%40" . I've gone to the Hyperlink Destination Options panel and removed all the unwanted text and symbols (see pic below) but it still wont change the destination address in the panel.

      I've read every forum I can and still can't get an answer. Can anyone help?