I'm sorry that you ran into trouble with this! It sounds like you are seeing a bug where Office 2008 & 2011 on Mac don't reliably find and use new third-party fonts. This help page has more information on the problem, and some troubleshooting steps that you can try to get Industry working in Office:
While we haven't heard that it's officially fixed, we haven't had any reports of this issue with the Office version 2016 as of yet. The font support in the newer software seems to be more robust.
I hope that this helps,
Is there a Mac office 2016?!??!
I am having this exact problem. Fonts i've had synced for 2 years work INTERMITTENTLy in word, sometimes they just don't show up and I don't know why. Like right now, Acumin pro is synced and shows up in adobe apps but not word.
Yes, there is Office for Mac 2016 though I don't know if they've resolved this particular issue. If there is a demo for it, I would see if that works for you. Unfortunately, since this is an issue with 3rd party fonts, it's not something we can fix on the Typekit side.
I hope that helps clear things up. Let me know if you have any further questions.
Unfortunately this issue doesn't seem to have been fixed in Office 2016. I'm having trouble finding Typekit fonts in Microsoft Word.
Colleague had this problem for ages. Now seems to have fixed itself after upgrading to Sierra.
May be just a coincidence.
I managed to solve my problem. Hopefully this can help anyone else who stumbles upon this. I had to unsync the font from Typekit, exit Word, resync the font, and reopen Word. It's also worth mentioning that I'm on Sierra. Apologies for not trying this before posting.
Thanks for posting this update; glad to hear the fonts are working for you now!