26 Replies Latest reply on Oct 17, 2017 8:46 PM by jbm007

    Photoshop CC 2017 crash print again and again

    adyshimony Level 1

      Hi,

       

      I know there has been more discussion of this, but this is something that is making me crazy, and I don't have a solution.

      Resetting the preferences with Atl Ctlr Shift is not working.

      Delete the files "Adobe Photoshop CSx Prefs.psp" and "PluginCache.psp"  working but only for one print!

       

      In the second print the program is crashing.

      Then I have to do it again for each print.

       

      This is not a driver error, cause from other programs I can print.
      This is very very anoying and should be fix.

       

      Driver has been updated, reinstalled.

      CC 2017 is updated.

       

      Please advice.

       

      Thanks,

       

      Ady.

        • 1. Re: Photoshop CC 2017 crash print again and again
          jbm007 Adobe Community Professional

          Windows or Mac OS

           

          What printer are you using?

           

          Need more info.

          • 2. Re: Photoshop CC 2017 crash print again and again
            adyshimony Level 1

            Epson L805

            Window 10

            • 3. Re: Photoshop CC 2017 crash print again and again
              jbm007 Adobe Community Professional

              Go to control panel/administrative tools/event viewer/windows logs/application

               

              and find the PS crash report. Select it and then on the right select "copy as text"

               

              Post the report here.

              • 4. Re: Photoshop CC 2017 crash print again and again
                adyshimony Level 1

                General:

                 

                Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

                Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

                Exception code: 0xc0000005

                Fault offset: 0x0000000002656a65

                Faulting process id: 0x2ff8

                Faulting application start time: 0x01d265c02c2cf002

                Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

                Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

                Report Id: e609a36c-3c75-461d-908e-f9a0b431ff81

                Faulting package full name:

                 

                 

                Details:

                 

                 

                - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                 

                 

                - <System>

                 

                 

                <Provider Name="Application Error" />

                 

                 

                <EventID Qualifiers="0">1000</EventID>

                 

                 

                <Level>2</Level>

                 

                 

                <Task>100</Task>

                 

                 

                <Keywords>0x80000000000000</Keywords>

                 

                 

                <TimeCreated SystemTime="2017-01-03T13:12:47.398165400Z" />

                 

                 

                <EventRecordID>12687</EventRecordID>

                 

                 

                <Channel>Application</Channel>

                 

                 

                <Computer>adys-desktop</Computer>

                 

                 

                <Security />

                 

                </System>

                 

                - <EventData>

                 

                 

                <Data>Adobe Spaces Helper.exe</Data>

                 

                 

                <Data>0.0.0.0</Data>

                 

                 

                <Data>583e8a7d</Data>

                 

                 

                <Data>libcef.dll</Data>

                 

                 

                <Data>3.2526.1347.0</Data>

                 

                 

                <Data>572d0cf0</Data>

                 

                 

                <Data>c0000005</Data>

                 

                 

                <Data>0000000002656a65</Data>

                 

                 

                <Data>2ff8</Data>

                 

                 

                <Data>01d265c02c2cf002</Data>

                 

                 

                <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>

                 

                 

                <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>

                 

                 

                <Data>e609a36c-3c75-461d-908e-f9a0b431ff81</Data>

                 

                 

                <Data />

                 

                 

                <Data />

                 

                </EventData>

                </Event>

                • 5. Re: Photoshop CC 2017 crash print again and again
                  adyshimony Level 1

                  Windows error report after the Error (in the log)

                   

                  General:

                   

                  Fault bucket 120631883525, type 4

                  Event Name: APPCRASH

                  Response: Not available

                  Cab Id: 0

                   

                   

                  Problem signature:

                  P1: Adobe Spaces Helper.exe

                  P2: 0.0.0.0

                  P3: 583e8a7d

                  P4: libcef.dll

                  P5: 3.2526.1347.0

                  P6: 572d0cf0

                  P7: c0000005

                  P8: 0000000002656a65

                  P9:

                  P10:

                   

                   

                  Attached files:

                  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2082.tmp.WERInternalMetadata.xml

                   

                   

                  These files may be available here:

                  C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Spaces Hel_557b875bd890e66fc9e128fabbb5c3819b1ffb6_5f0a0c3d_1753242b

                   

                   

                  Analysis symbol:

                  Rechecking for solution: 0

                  Report Id: e609a36c-3c75-461d-908e-f9a0b431ff81

                  Report Status: 0

                   

                   

                  Details:

                   

                   

                  - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                   

                   

                  - <System>

                   

                   

                  <Provider Name="Windows Error Reporting" />

                   

                   

                  <EventID Qualifiers="0">1001</EventID>

                   

                   

                  <Level>4</Level>

                   

                   

                  <Task>0</Task>

                   

                   

                  <Keywords>0x80000000000000</Keywords>

                   

                   

                  <TimeCreated SystemTime="2017-01-03T13:12:48.450667700Z" />

                   

                   

                  <EventRecordID>12688</EventRecordID>

                   

                   

                  <Channel>Application</Channel>

                   

                   

                  <Computer>adys-desktop</Computer>

                   

                   

                  <Security />

                   

                  </System>

                   

                  - <EventData>

                   

                   

                  <Data>120631883525</Data>

                   

                   

                  <Data>4</Data>

                   

                   

                  <Data>APPCRASH</Data>

                   

                   

                  <Data>Not available</Data>

                   

                   

                  <Data>0</Data>

                   

                   

                  <Data>Adobe Spaces Helper.exe</Data>

                   

                   

                  <Data>0.0.0.0</Data>

                   

                   

                  <Data>583e8a7d</Data>

                   

                   

                  <Data>libcef.dll</Data>

                   

                   

                  <Data>3.2526.1347.0</Data>

                   

                   

                  <Data>572d0cf0</Data>

                   

                   

                  <Data>c0000005</Data>

                   

                   

                  <Data>0000000002656a65</Data>

                   

                   

                  <Data />

                   

                   

                  <Data />

                   

                   

                  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2082.tmp.WERInternalMetadata.xml</Data>

                   

                   

                  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Spaces Hel_557b875bd890e66fc9e128fabbb5c3819b1ffb6_5f0a0c3d_1753242b</Data>

                   

                   

                  <Data />

                   

                   

                  <Data>0</Data>

                   

                   

                  <Data>e609a36c-3c75-461d-908e-f9a0b431ff81</Data>

                   

                   

                  <Data>0</Data>

                   

                   

                  <Data>973bb1228f190519b844d4b001b1b2d3</Data>

                   

                  </EventData>

                  </Event>

                  • 6. Re: Photoshop CC 2017 crash print again and again
                    jbm007 Adobe Community Professional

                    Do you have Trend Micro Security software installed?

                    • 7. Re: Photoshop CC 2017 crash print again and again
                      adyshimony Level 1

                      no, only what comes with win10.

                      • 8. Re: Photoshop CC 2017 crash print again and again
                        jbm007 Adobe Community Professional

                        Try renaming helper.exe to helper.old

                         

                        C:\Program Files\Adobe\Adobe Photoshop CC

                        2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

                         

                        Run PS again and see if that helps.

                        1 person found this helpful
                        • 9. Re: Photoshop CC 2017 crash print again and again
                          adyshimony Level 1

                          Works! Great!

                           

                          I will update if it will comeback.

                          Can you please explain what is this file and why i can get along without it?

                          (I am a programmer so tech details are ok)

                           

                          Thanks!

                          • 10. Re: Photoshop CC 2017 crash print again and again
                            adyshimony Level 1

                            Sorry, I was happy too soon.

                            Crash again.

                             

                            • 11. Re: Photoshop CC 2017 crash print again and again
                              adyshimony Level 1

                              Crash info:

                               

                              General:

                               

                               

                              Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                              Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f

                              Exception code: 0xc0000374

                              Fault offset: 0x00000000000f8283

                              Faulting process id: 0x2d0c

                              Faulting application start time: 0x01d265e3655089cb

                              Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                              Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

                              Report Id: 817d3a7a-5c6a-4d4b-ab46-eef363aabb3e

                              Faulting package full name:

                              Faulting package-relative application ID:

                               

                              Details:

                               

                               

                              - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                               

                               

                              - <System>

                               

                               

                              <Provider Name="Application Error" />

                               

                               

                              <EventID Qualifiers="0">1000</EventID>

                               

                               

                              <Level>2</Level>

                               

                               

                              <Task>100</Task>

                               

                               

                              <Keywords>0x80000000000000</Keywords>

                               

                               

                              <TimeCreated SystemTime="2017-01-03T21:54:02.206987100Z" />

                               

                               

                              <EventRecordID>12713</EventRecordID>

                               

                               

                              <Channel>Application</Channel>

                               

                               

                              <Computer>adys-desktop</Computer>

                               

                               

                              <Security />

                               

                              </System>

                               

                              - <EventData>

                               

                               

                              <Data>Photoshop.exe</Data>

                               

                               

                              <Data>18.0.1.29</Data>

                               

                               

                              <Data>583e911d</Data>

                               

                               

                              <Data>ntdll.dll</Data>

                               

                               

                              <Data>10.0.14393.479</Data>

                               

                               

                              <Data>5825887f</Data>

                               

                               

                              <Data>c0000374</Data>

                               

                               

                              <Data>00000000000f8283</Data>

                               

                               

                              <Data>2d0c</Data>

                               

                               

                              <Data>01d265e3655089cb</Data>

                               

                               

                              <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

                               

                               

                              <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

                               

                               

                              <Data>817d3a7a-5c6a-4d4b-ab46-eef363aabb3e</Data>

                               

                               

                              <Data />

                               

                               

                              <Data />

                               

                              </EventData>

                              </Event>

                              • 12. Re: Photoshop CC 2017 crash print again and again
                                adyshimony Level 1

                                Windows error in the log (after crash)

                                Genera:

                                 

                                Fault bucket 120659059816, type 4

                                Event Name: APPCRASH

                                Response: Not available

                                Cab Id: 0

                                 

                                 

                                Problem signature:

                                P1: Photoshop.exe

                                P2: 18.0.1.29

                                P3: 583e911d

                                P4: StackHash_8104

                                P5: 10.0.14393.479

                                P6: 5825887f

                                P7: c0000374

                                P8: PCH_C8_FROM_ntdll+0x00000000000A6C24

                                P9:

                                P10:

                                 

                                 

                                Attached files:

                                \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER587A.tmp.WERInternalMetadata.xml

                                 

                                 

                                These files may be available here:

                                C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_38d910538cc0745e 8423c932a88506482fe90_f62b9bbd_2664cef2

                                 

                                 

                                Analysis symbol:

                                Rechecking for solution: 0

                                Report Id: 817d3a7a-5c6a-4d4b-ab46-eef363aabb3e

                                Report Status: 0

                                Hashed bucket: 6985401dfc2edbc33828ef03dfa776dc

                                 

                                 

                                Details:

                                 

                                 

                                - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                 

                                 

                                - <System>

                                 

                                 

                                <Provider Name="Windows Error Reporting" />

                                 

                                 

                                <EventID Qualifiers="0">1001</EventID>

                                 

                                 

                                <Level>4</Level>

                                 

                                 

                                <Task>0</Task>

                                 

                                 

                                <Keywords>0x80000000000000</Keywords>

                                 

                                 

                                <TimeCreated SystemTime="2017-01-03T21:54:32.852136900Z" />

                                 

                                 

                                <EventRecordID>12714</EventRecordID>

                                 

                                 

                                <Channel>Application</Channel>

                                 

                                 

                                <Computer>adys-desktop</Computer>

                                 

                                 

                                <Security />

                                 

                                </System>

                                 

                                - <EventData>

                                 

                                 

                                <Data>120659059816</Data>

                                 

                                 

                                <Data>4</Data>

                                 

                                 

                                <Data>APPCRASH</Data>

                                 

                                 

                                <Data>Not available</Data>

                                 

                                 

                                <Data>0</Data>

                                 

                                 

                                <Data>Photoshop.exe</Data>

                                 

                                 

                                <Data>18.0.1.29</Data>

                                 

                                 

                                <Data>583e911d</Data>

                                 

                                 

                                <Data>StackHash_8104</Data>

                                 

                                 

                                <Data>10.0.14393.479</Data>

                                 

                                 

                                <Data>5825887f</Data>

                                 

                                 

                                <Data>c0000374</Data>

                                 

                                 

                                <Data>PCH_C8_FROM_ntdll+0x00000000000A6C24</Data>

                                 

                                 

                                <Data />

                                 

                                 

                                <Data />

                                 

                                 

                                <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER587A.tmp.WERInternalMetadata.xml</Data>

                                 

                                 

                                <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_38d910538cc0745e 8423c932a88506482fe90_f62b9bbd_2664cef2</Data>

                                 

                                 

                                <Data />

                                 

                                 

                                <Data>0</Data>

                                 

                                 

                                <Data>817d3a7a-5c6a-4d4b-ab46-eef363aabb3e</Data>

                                 

                                 

                                <Data>0</Data>

                                 

                                 

                                <Data>6985401dfc2edbc33828ef03dfa776dc</Data>

                                 

                                </EventData>

                                </Event>

                                • 13. Re: Photoshop CC 2017 crash print again and again
                                  adyshimony Level 1

                                  Its only happening in specific file from some reason.

                                  • 14. Re: Photoshop CC 2017 crash print again and again
                                    jbm007 Adobe Community Professional

                                    That is a window system file crash.

                                     

                                     

                                    Can you run this program routine for me?

                                     

                                    sfc /scannow

                                     

                                    https://support.microsoft.com/en-us/kb/929833

                                    • 16. Re: Photoshop CC 2017 crash print again and again
                                      jbm007 Adobe Community Professional

                                      The only other suggestion I can offer is to run a registry cleaner like CCleaner

                                       

                                      some People dont like to run such programs, but windows for some reason doesnt like that file

                                       

                                      i use the program  Every 3 months, and it helps

                                       

                                      everyones mileage does vary

                                       

                                      beyond that it could be a permissions issue that occurs when PS writes to the registry during instal

                                      but that becomes a Microsoft/Adobe issue

                                       

                                      let me think on it

                                       

                                      get back to you tomorrow

                                      • 17. Re: Photoshop CC 2017 crash print again and again
                                        adyshimony Level 1

                                        Sorry this is not a computer issue, this is adobe issue.

                                         

                                        This is a bug when CS wants to load the print setting of the file.

                                        No other program is crashing when I try to print.

                                         

                                        If that was a freeware, I could understand , but not top program as CS 2017, that I am paying for monthly.

                                        • 19. Re: Photoshop CC 2017 crash print again and again
                                          jbm007 Adobe Community Professional

                                          Exception code: 0xc0000374 error indicates either a CLR defect or a heap corruption, the process will be terminated immediately.

                                           

                                          Prime culprits include incompatible printer drivers, security software, and corrupt Windows user profiles.

                                           

                                           

                                           

                                          The suggestions I gave you solve many problems for people.

                                           

                                          You could also try Memtest86+ to see if you have a memory module problem.

                                           

                                          The last best way is for you set your system OS to generate a crash dump.

                                           

                                          You could get it to create crashdumps using   this. However, I'm not sure that will help. The applications crashing are most likely not the ones corrupting the heap as well.

                                           

                                          About the most surefire way to do this is to follow the instructions given above to enable crashdump generation from applications, and then use gflags. You can get gflags by downloading Debugging Tools from the   Windows WDK 8. Once done, you'll need to initially navigate to gflags. Most likely it'll be in C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\gflags.exe. With it open, select only in System Registry tab the following:

                                           

                                          * Enable heap tail checking

                                          * Enable heap free checking

                                          * Enable heap parameter checking

                                          * Enable heap validation on call

                                           

                                          NOTE: These settings may or may not cause your system to crawl or reach an unstable state, and may even affect Safe Mode to that amount. I recommend setting up a System Restore point prior to doing this.

                                           

                                          Restart your computer after clicking "Apply" then "OK" on gflags. If all goes well, your system will at least be responsive enough for you to try and run one of the problematic applications. If it crashes, the settings you made prior to have it produce a crashdump should go into effect.

                                           

                                          BTW this issue is known to cause printing issues with Microsoft Office application as well.

                                           

                                          This not a issue that only effects Adobe products.

                                           

                                          Good Luck ............  we are all counting on you.

                                           

                                          j

                                          • 20. Re: Photoshop CC 2017 crash print again and again
                                            adyshimony Level 1

                                            This bug is happening from Photoshop CS6:

                                            Photoshop CS6 Crashes when printing

                                             

                                            And I need to debug it. come on.

                                            Even if I will find the crash, what will it help me?

                                            • 21. Re: Photoshop CC 2017 crash print again and again
                                              jbm007 Adobe Community Professional

                                              Well I don't work for Adobe so other then give you my professional opinion based on being a Microsoft Tech Professional for 30 years, on what your problem is; my final suggestion is you might want to take your issue over to the Microsoft forums for help.

                                               

                                              Your issues are with your operating system, not with your Adobe products.

                                               

                                              This is a common for many apps that are used in a windows OS environment, and very, very difficult issue to fix.

                                               

                                              The options I gave you are all things that I have recommended over the years and have been tried by people to help them with their situation. Wish I could have helped you more.

                                               

                                              Sorry

                                              • 22. Re: Photoshop CC 2017 crash print again and again
                                                adyshimony Level 1

                                                Oh, I thought I am talking with Adobe tech support.

                                                 

                                                But what are my options if i find where the crash is?

                                                • 23. Re: Photoshop CC 2017 crash print again and again
                                                  jbm007 Adobe Community Professional

                                                  Well if you can get a dump file and post it here, I can analysis it and offer further suggestions.

                                                   

                                                  I just hate suggesting people look under the covers if they don't do it for a living.

                                                   

                                                  That is why I am very careful with what I suggest people do.

                                                   

                                                  can you try running the mem test and ccleaner, and disabling your anti virus software first before you try debugging your issue?

                                                   

                                                  Also I would reboot after you try each suggestion, and try PS again.

                                                   

                                                  Its usually a process of elimination.

                                                   

                                                  Something is buggering up things on your system.

                                                   

                                                  J

                                                  • 24. Re: Photoshop CC 2017 crash print again and again
                                                    adyshimony Level 1

                                                    Well this is still happening.

                                                    Be aware, don't save your files after you print them! it you don't save, it will not happen.

                                                     

                                                    This is one of the worst bugs ever, in a payment platform, I don't believe that after so many years adobe didn't fix it.

                                                    Its a shame.

                                                    • 25. Re: Photoshop CC 2017 crash print again and again
                                                      TamimA Level 1

                                                      I have the same exact problem (Photoshop CC 2017 on Windows 10). I have not been able to print from PhotoShop for days and haven't been able to find a solution. Adobe is becoming a joke. I am dropping their apps one at a time for competitors that are doing a lot more lately than Adobe is.

                                                      • 26. Re: Photoshop CC 2017 crash print again and again
                                                        jbm007 Adobe Community Professional

                                                        T

                                                         

                                                        Go to control panel/administrative tools/event viewer/windows logs/ application and find the app crash.

                                                         

                                                        Select copy as text and post it here so we can look at it.

                                                         

                                                        Jim