Photoshop CC 2017 crash print again and again

Report · Jan 03, 2017

Hi,

I know there has been more discussion of this, but this is something that is making me crazy, and I don't have a solution.

Resetting the preferences with Atl Ctlr Shift is not working.

Delete the files "Adobe Photoshop CSx Prefs.psp" and "PluginCache.psp" working but only for one print!

In the second print the program is crashing.

Then I have to do it again for each print.

This is not a driver error, cause from other programs I can print.
This is very very anoying and should be fix.

Driver has been updated, reinstalled.

CC 2017 is updated.

Please advice.

Thanks,

Ady.

Report · Jan 03, 2017

Windows or Mac OS

What printer are you using?

Need more info.

Report · Jan 03, 2017

Epson L805

Window 10

Report · Jan 03, 2017

Go to control panel/administrative tools/event viewer/windows logs/application

and find the PS crash report. Select it and then on the right select "copy as text"

Post the report here.

Report · Jan 03, 2017

General:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

Exception code: 0xc0000005

Fault offset: 0x0000000002656a65

Faulting process id: 0x2ff8

Faulting application start time: 0x01d265c02c2cf002

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report Id: e609a36c-3c75-461d-908e-f9a0b431ff81

Faulting package full name:

Details:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Application</Channel>

<Computer>adys-desktop</Computer>

</System>

- <EventData>

<Data>Adobe Spaces Helper.exe</Data>

<Data>libcef.dll</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>

</EventData>

</Event>

Report · Jan 03, 2017

Windows error report after the Error (in the log)

General:

Fault bucket 120631883525, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Adobe Spaces Helper.exe

P2: 0.0.0.0

P3: 583e8a7d

P4: libcef.dll

P5: 3.2526.1347.0

P6: 572d0cf0

P7: c0000005

P8: 0000000002656a65

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2082.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Spaces Hel_557b875bd890e66fc9e128fabbb5c3819b1ffb6_5f0a0c3d_1753242b

Analysis symbol:

Rechecking for solution: 0

Report Id: e609a36c-3c75-461d-908e-f9a0b431ff81

Report Status: 0

Details:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Application</Channel>

<Computer>adys-desktop</Computer>

</System>

- <EventData>

<Data>APPCRASH</Data>

<Data>Not available</Data>

<Data>Adobe Spaces Helper.exe</Data>

<Data>libcef.dll</Data>

<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2082.tmp.WERInternalMetadata.xml</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Spaces Hel_557b875bd890e66fc9e128fabbb5c3819b1ffb6_5f0a0c3d_1753242b</Data>

</EventData>

</Event>

Report · Jan 03, 2017

Do you have Trend Micro Security software installed?

Report · Jan 03, 2017

no, only what comes with win10.

Report · Jan 03, 2017

Try renaming helper.exe to helper.old

C:\Program Files\Adobe\Adobe Photoshop CC

2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Run PS again and see if that helps.

Report · Jan 03, 2017

Works! Great!

I will update if it will comeback.

Can you please explain what is this file and why i can get along without it?

(I am a programmer so tech details are ok)

Thanks!

Report · Jan 03, 2017

Sorry, I was happy too soon.

Crash again.

Report · Jan 03, 2017

Crash info:

General:

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f

Exception code: 0xc0000374

Fault offset: 0x00000000000f8283

Faulting process id: 0x2d0c

Faulting application start time: 0x01d265e3655089cb

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 817d3a7a-5c6a-4d4b-ab46-eef363aabb3e

Faulting package full name:

Faulting package-relative application ID:

Details:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Application</Channel>

<Computer>adys-desktop</Computer>

</System>

- <EventData>

<Data>Photoshop.exe</Data>

<Data>ntdll.dll</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

</EventData>

</Event>

Report · Jan 03, 2017

Windows error in the log (after crash)

Genera:

Fault bucket 120659059816, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 18.0.1.29

P3: 583e911d

P4: StackHash_8104

P5: 10.0.14393.479

P6: 5825887f

P7: c0000374

P8: PCH_C8_FROM_ntdll+0x00000000000A6C24

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER587A.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_38d910538cc0745e8423c932a88506482fe90_f62b9bbd_2664cef2

Analysis symbol:

Rechecking for solution: 0

Report Id: 817d3a7a-5c6a-4d4b-ab46-eef363aabb3e

Report Status: 0

Hashed bucket: 6985401dfc2edbc33828ef03dfa776dc

Details:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Application</Channel>

<Computer>adys-desktop</Computer>

</System>

- <EventData>

<Data>APPCRASH</Data>

<Data>Not available</Data>

<Data>Photoshop.exe</Data>

<Data>StackHash_8104</Data>

<Data>PCH_C8_FROM_ntdll+0x00000000000A6C24</Data>

<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER587A.tmp.WERInternalMetadata.xml</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_38d910538cc0745e8423c932a88506482fe90_f62b9bbd_2664cef2</Data>

</EventData>

</Event>

Report · Jan 03, 2017

Its only happening in specific file from some reason.

Report · Jan 03, 2017

That is a window system file crash.

Can you run this program routine for me?

sfc /scannow

https://support.microsoft.com/en-us/kb/929833

Report · Jan 03, 2017

Report · Jan 03, 2017

The only other suggestion I can offer is to run a registry cleaner like CCleaner

some People dont like to run such programs, but windows for some reason doesnt like that file

i use the program Every 3 months, and it helps

everyones mileage does vary

beyond that it could be a permissions issue that occurs when PS writes to the registry during instal

but that becomes a Microsoft/Adobe issue

let me think on it

get back to you tomorrow

Report · Jan 04, 2017

Sorry this is not a computer issue, this is adobe issue.

This is a bug when CS wants to load the print setting of the file.

No other program is crashing when I try to print.

If that was a freeware, I could understand , but not top program as CS 2017, that I am paying for monthly.

Report · Jan 05, 2017

Any suggestion?

Report · Jan 06, 2017

Exception code: 0xc0000374 error indicates either a CLR defect or a heap corruption, the process will be terminated immediately.

Prime culprits include incompatible printer drivers, security software, and corrupt Windows user profiles.

The suggestions I gave you solve many problems for people.

You could also try Memtest86+ to see if you have a memory module problem.

The last best way is for you set your system OS to generate a crash dump.

You could get it to create crashdumps using this. However, I'm not sure that will help. The applications crashing are most likely not the ones corrupting the heap as well.

About the most surefire way to do this is to follow the instructions given above to enable crashdump generation from applications, and then use gflags. You can get gflags by downloading Debugging Tools from the Windows WDK 8. Once done, you'll need to initially navigate to gflags. Most likely it'll be in C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\gflags.exe. With it open, select only in System Registry tab the following:

* Enable heap tail checking

* Enable heap free checking

* Enable heap parameter checking

* Enable heap validation on call

NOTE: These settings may or may not cause your system to crawl or reach an unstable state, and may even affect Safe Mode to that amount. I recommend setting up a System Restore point prior to doing this.

Restart your computer after clicking "Apply" then "OK" on gflags. If all goes well, your system will at least be responsive enough for you to try and run one of the problematic applications. If it crashes, the settings you made prior to have it produce a crashdump should go into effect.

BTW this issue is known to cause printing issues with Microsoft Office application as well.

This not a issue that only effects Adobe products.

Good Luck ............ we are all counting on you.

j

Report · Jan 06, 2017

This bug is happening from Photoshop CS6:

Photoshop CS6 Crashes when printing

And I need to debug it. come on.

Even if I will find the crash, what will it help me?

Report · Jan 06, 2017

Well I don't work for Adobe so other then give you my professional opinion based on being a Microsoft Tech Professional for 30 years, on what your problem is; my final suggestion is you might want to take your issue over to the Microsoft forums for help.

Your issues are with your operating system, not with your Adobe products.

This is a common for many apps that are used in a windows OS environment, and very, very difficult issue to fix.

The options I gave you are all things that I have recommended over the years and have been tried by people to help them with their situation. Wish I could have helped you more.

Sorry

Report · Jan 06, 2017

Oh, I thought I am talking with Adobe tech support.

But what are my options if i find where the crash is?

Report · Jan 06, 2017

Well if you can get a dump file and post it here, I can analysis it and offer further suggestions.

I just hate suggesting people look under the covers if they don't do it for a living.

That is why I am very careful with what I suggest people do.

can you try running the mem test and ccleaner, and disabling your anti virus software first before you try debugging your issue?

Also I would reboot after you try each suggestion, and try PS again.

Its usually a process of elimination.

Something is buggering up things on your system.

J

Report · Mar 02, 2017

Well this is still happening.

Be aware, don't save your files after you print them! it you don't save, it will not happen.

This is one of the worst bugs ever, in a payment platform, I don't believe that after so many years adobe didn't fix it.

Its a shame.

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Photoshop CC 2017 crash print again and again

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