1 Reply Latest reply on Feb 7, 2017 5:20 PM by Kevin-Monahan

    After Effects crashed when I want to chose a codec

    m.sophie

      Hi,

       

      I have massive rendering problems at the moment and I don't know how to solve them. I recently installed CC14 and CC17. I can't work with CC17 because I work in a team and we use CC14. As soon, as I want to export a quicktime film and click on the button where I can chose the codec it crashes.

      I don't know how to solve this. Can anyone help me?

       

      Here is a link to the crash image that I get:

      https://dl.dropboxusercontent.com/u/9205303/crash.png

       

      This is my hardware: MacBook Pro, Intel Core i7, 2,2 GHz, 1 processor, 4 core, 16 GB Ram, Boot-ROM-Version: MBP112.0138.B16

       

      Thank you!