26 Replies Latest reply on Jan 18, 2017 8:45 AM by john.ho

    DRM again and angain...

    john.ho

      Down an e-boock and to open it the acrobat constantly asks the DRM once it is accepted, but the book does not open again requesting the DRM and etc.

        • 1. Re: DRM again and angain...
          Nanaky Level 5

          You eBook can only right open in Acrobat Reader if you have PDF. Has you a ePub-File should used Adobe Digital Edition.

          • 2. Re: DRM again and angain...
            john.ho Level 1

            Dont work.  The ADE NO OPEN THE BOOCK.

            • 3. Re: DRM again and angain...
              Nanaky Level 5

              You get which error message?

              • 4. Re: DRM again and angain...
                john.ho Level 1

                Have no error message. Only ask for DRM, I write my Adobe ID, this is accepted, but I always ask for Adobe ID again.

                • 5. Re: DRM again and angain...
                  Nanaky Level 5

                  Start Digital Edition go to Help > Computer autoriseren. Enter your Data and then open the eBook.

                  • 6. Re: DRM again and angain...
                    john.ho Level 1

                    Still the same.

                    • 7. Re: DRM again and angain...
                      john.ho Level 1

                      In the ADE where is the help? I dont saw.

                      • 8. Re: DRM again and angain...
                        Nanaky Level 5

                        Have authoirze over ADE or not?
                        Help in the menue of ade.

                        • 9. Re: DRM again and angain...
                          john.ho Level 1

                          OK! hve the error"unable to download: error getting, license server commun

                          • 10. Re: DRM again and angain...
                            john.ho Level 1

                            Thr DRM its accepted, but when go to open the boock, the window ask for DRM open again, anda still make this every time, nevef open the boock.

                            • 11. Re: DRM again and angain...
                              Nanaky Level 5

                              Since a error in the eBook itself. You need a new Download of your Ebook which can linked fine with your adobe id.

                              • 12. Re: DRM again and angain...
                                john.ho Level 1

                                The problem is that the device does not allow the reading of the ebook because it constantly appears the request to validate the Adobe ID. Valid once, two valid, three valid ..., etc. The request to validate the Adobe ID does not stop.

                                • 13. Re: DRM again and angain...
                                  Nanaky Level 5

                                  Then should you reset your Reader or update the firmaware.

                                  • 14. Re: DRM again and angain...
                                    sylviad36801664

                                    I have the same problem I have ADE that will not open a ebook from my library which I have been able to do in the past, I have uninstalled and reinstalled, authorised my PC and I still can not open an ebook from anywhere, so far I have been able to detect that there is problems with the ACSM file ... from what end I can not work out as I can not open an ebook in PDF either, and I have asked Adobe questions live (but no in the forum) and all I got told is to come to the forum and ask the question

                                    • 15. Re: DRM again and angain...
                                      adriaanv56539555

                                      I have an Adobe Digital Account. I can read all old books on PC and Tolino, except a newly bought ebook,

                                      which I can read on my PC, but not on my Tolino vision 2.

                                      Helpdesk ebooks referred me to Adobe and Adobe advised me to go back to the ebook vendor.

                                       

                                      When I click on the title of this new book in my library I get this message:

                                      The content protected by Adobe DRM could not be loaded. The Adobe ID does not match the one saved in the tolino. Please

                                      check the settings on your tolino to determine which Adobe ID you have saved.

                                      Cause of Adobe error:

                                      E_ADEPT_CORE_USER_NOT_ACTIVATED

                                      When I press "Enter Adobe ID", however, there is this message:

                                      "With the following Adobe ID your tolino is successfully enabled to display Adobe DRM protected content".

                                      Underneath Adobe ID and then my email address, which I use together with a password to enter my account.

                                       

                                      I reset the tolino, updated the software, tried to authorize the computer (Computer has been authorized without ID"), was asked to make a Digital Account, which proved impossible because I already have one. I had to enter my Adobe ID and got the error message "Can only be authorized with an ID that has not been used"

                                       

                                      Adobe drives me mad. Back to paper books.

                                       

                                      ********************************

                                      • 16. Re: DRM again and angain...
                                        justlizz

                                        seems to be the same trouble i am having ive used ebooks for the last 10 yrs now 2 books i have just bought work on computer but cant download onto reader

                                        • 17. Re: DRM again and angain...
                                          sylviad36801664 Level 1

                                          Try this .....

                                          after spending all day yesterday puzzling over all this, I have managed to get one of my public Libraries back on ADE, but not with the new version 3.0 or 4.5, my theory with the .ASM file seems to be the problem with 3.0 and 4.5,

                                          I have had to find my old version of 1.72 which I found on  www epubsoft.com/soft/adobe-digital-editions, I downloaded this to mty desktop pc, then I went into my Default Programs and Associate a file type or protocol with a program ... open this  ... there you will find a file .acsm with the extension saying Unknown Application, high light the file then click change you will then find Adobe Digital Editions ... select that and press change, this will change the ACSM file from Unknown Application to Adobe Digital Editions, then if you open your digital editions hopefully you will be back in some action.

                                          HOWEVER I DO STRESS that this does not work on versions 3.0 or 4.5 for windows, someone else may have some clue but I have not and have not got time to spend another day fiddling, I have Study to get back to .... HOPE this helps some of you and if someone has any other ideas that may help my other library get back on track I would appreciate any feed back for that.

                                          • 18. Re: DRM again and angain...
                                            sylviad36801664 Level 1

                                            What type of Ereader are you using, because if you plug it into your PC, find the location of where your books are stored on the device, then open another screen up to find the book saved in your ADE then Copy and paste it onto your device .... Apologies for this advise f you are already doing this,

                                            • 19. Re: DRM again and angain...
                                              sylviad36801664 Level 1

                                              Oh and just to let you know I am using WINDOW 7

                                              • 20. Re: DRM again and angain...
                                                adriaanv56539555 Level 1

                                                That works fine with the old booklist, but for the recent title  I get the message that copying is not permitted.

                                                For one reason or another my Tolino Vision 2 has an ID that does not match my new Adobe Digital Ed. ID.  I entered  this Adobe ID on the Tolino and it said that "with he following Adobe ID your tolino is successfully enabled to display Adobe DRM protected content" and then follows my ID and email address.

                                                I suspect the key to the solution lies in the authorisation on my PC, but there I am asked to create a new Adobe ID. For that I am required to insert my email address which is impossible, for I used that for my new Adobe account when I bought the book.

                                                • 21. Re: DRM again and angain...
                                                  adriaanv56539555 Level 1

                                                  So my tolino says in one message  that I can now read all DRM protected books and in another that My tolino ID does not match my Adobe ID. I have the  complete library (old books and one new) in my Adobe Digital Account, and can read all of them there, also the new one.

                                                  The PC says that I can read the library on the PC but that I should link my computer to an Adobe iD in order to make the protected items accessible on the tolino. But there only the new book is unavailabe.

                                                  • 22. Re: DRM again and angain...
                                                    justlizz Level 1

                                                    I had to delete everything reloaded ADE in doing that i had a window that i could delete Id which i did and then reg my id works ok then i had to go to Kobo as that is where i bought books and they re licenced books now downloaded to laptop then onto book

                                                    • 23. Re: DRM again and angain...
                                                      john.ho Level 1

                                                      II USE eReader Aldiko pro. This is the second time I have problems with DRM. The first time Adobe staff solved the problem. This time yet no advice has resulted. I have also tried other ereader's and it happens the same, the DRM is requested, it is accepted and then it comes back repeatedly to request the DRM which prevents me from reading new ebocks. Thank you all for the help you have given.

                                                      Ah! my device its one tablet BQ Edison 3.

                                                      • 24. Re: DRM again and angain...
                                                        john.ho Level 1

                                                        Many thanks to all for the suggestions and attempts of help, I have tried them all, but the problem remains. My Edison BQ 3, android tablet, can not read new ebooks, I will have to stop buying them. thank you all

                                                        • 25. Re: DRM again and angain...
                                                          sylviad36801664 Level 1

                                                          Ok I am back on line with both my Libraries, much of a fiddle, but with help from both Bolinda and Overdrive e-Books I can now access both, how you may ask ....

                                                          Download Version 1.72 and link up ADE with the ACSM file this is for Bolinda, and for Overdrive download Version 2.0 of ADE, run them side by side and you will get to be able to access both.   

                                                          I am happy i have got both my sources back.

                                                          Maybe this may help for some of you for you resources.

                                                          Good Luck & hope you get your issues sorted soon

                                                          • 26. Re: DRM again and angain...
                                                            john.ho Level 1

                                                            Many thanks to everyone who has tried to help. Unfortunately none of the proposed solutions resulted in my Edison 3 HR (android) and the problem persists. I'll just be able to read the books I had already downloaded on Aldiko. From now on I stop buying eboocks.
                                                            grateful

                                                            Jaime crespo